Supervisor, Guest Services Temporary Part Time

Vacancy Status: Temporary Part Time

Job Summary

Guest Services is comprised of Food and Nutrition, Environmental Services, Patient Transporting, Retail Services, Materials Management and Switchboard. Reporting to the Manager, Housekeeping & Patient Transportation, this position supervises and instructs employees engaged in the operation of Guest Services for housekeeping, portering, retail services and other related functions. The supervisor is responsible for daily replacement and scheduling of staff, dispatching jobs in Environmental Services, conducting audits for ensuring high standards of patient satisfaction, safety and sanitation.

Responsibilities

Supervise employees and daily operations in all areas.

Day to day staffing.

Oversee the daily operations of any assigned area.

Dispatch staff for patient portering and housekeeping working with command Center Nurse for patient flow.

Ensure all staff adhere to IPAC standards.

Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives.

Ensure a patient focused approach is delivered and adhered to by all staff.

Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues.

Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards.

Display initiative and good judgment in dealing with operational problems and assigning tasks.

Other duties as assigned.

Qualifications

Must have Grade 12 diploma.

Must be able to multi task and work in a fast-paced environment.

Must be familiar with Microsoft Office (Outlook, Word, Excel).

Experience with directing and supervising staff.

Must possess tact and courtesy in dealing with employees and other persons in the hospital.

Effective communication skills.

Experience in food service and/or housekeeping management is an asset.

Ability to communicate in the French Language is an asset.

Other

Must be available to work all shifts, weekends and holidays.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.