Guest Services Manager - Audi Oakville

Audi Oakville a division within Weins Auto Group, is currently seeking an experienced Guest Services Manager. When you join [DIVISION[, you become a member of an incredibly talented and diverse group of colleagues. The Service Manager position is valued and is highly interconnected with the Sales and Parts department managers who share an overarching goal of maintaining and improving the efficient operation of Audi Oakville.

If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you!

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We celebrate personal and professional milestones and team events
• We offer a competitive compensation plan and a top-notch benefits plan
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We invest in your career with development and training opportunities.

Responsibilities:

• Train associates on job functions and dealership’s policies procedures and monitor performance
• Hire, coach, train, and reward employees to advance and achieve department objectives
• Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
• Assist with responsibilities of ASM in accordance with established procedures and guidelines as required.
• Assist in development of polices and procedures to maintain good personnel conduct
• Lead by example and coach staff the process in the skills of Customer Satisfaction, follow all processes and develop new processes as needed
• Ensure that all service support serve customers in a positive manner are handled in an efficient, timely and professional manner.

Qualifications:

• A minimum of 3-5 years of experience in Service Management within automotive retail is required
• Excellent communication skills, interpersonal skills, and strong presentation skills
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered a strong asset
• Valid Ontario Driver’s License with clean driver’s abstract
• Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Prior parts experience is an asset
• Must be able to open and close repair work orders
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
• Experience with PBS is required

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Accommodation will be provided in accordance with AODA. Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.