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Airport Services Duty Supervisor- Cairo, Egypt
Company | Qatar Airways |
Address | القاهرة القاهرة مصر, Egypt, Arab Rep. |
Employment type | FULL_TIME |
Salary | |
Category | تصنيع مكونات الطيران والفضاء الجوي,نقل الطرود والشحن,الخطوط الجوية والطيران |
Expires | 2023-09-03 |
Posted at | 9 months ago |
We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Cairo, Egypt.
- Manager in implementation of training and remaining sensitive in varying difficult situations at all times.
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
- Manage and train the ticketing team.
- Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- On constructive feedback
- Facilitates ramp handling in liaison with all airport staff to expedite departures.
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build.
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
- Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance.
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Excellent customer focus and service delivery.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- High level of computer literacy
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Relevant College or University qualification
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- Excellent communication skills with fluency in English language.
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