Guest Services Manager Jobs

Who We Are…

Deerhurst Resort is your host to the true Muskoka experience.

What is important to us…

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

POSITION: Guest Service Manager

WAGE: $21 Per Hour

DEPARTMENT: Guest Services

REPORTS TO: Front Office Manager

STATUS OF POSITION: Full-Time

JOB HIGHLIGHTS: Shift Work, Work as a team, Guest Interaction, Problem Solving

Why Deerhurst Resort?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc. Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

Reporting to the Front Office Manager and overseeing a daily team of up to 10 front line colleagues, the Guest Services Manager plays a pivotal role in the overall success of our resort. As the central point for information and communication for our guests and hosts, the successful candidate will have overall responsibility for the day-to-day operations of the front desk, guest services, and arrival/departure experience. As the heart of any resort the Guest Services Manager will be responsible for maximizing our occupancy and revenue potential. The Guest Services Manager is a key resource to the resort operation and an active member of the leadership team of the resort.

Duties And Responsibilities

• Responsible for guest services cash and float handling
• Responds and follows up to inquiries relating to guest comments and concerns
• Training, Development of team members, ensuring team members are equipped to provide excellent guest service
• Excellent guest service specifically in arrival experience, guest services and departure experience
• Provides exceptional and professional service to our guests and hosts
• Seeks out feedback and establishes an “open door” policy to identify and address hosts problems or concerns in a timely manner.
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Communicates and implements current and new procedures and expectations

Skills, Abilities & Attributes

• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Pays precise attention to detail, order and cleanliness
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Must be able to evaluate and select among alternative courses of action quickly and
• Must be able to work with and understand financial information and data
• Working knowledge of Property Manager and Micros/ Opera or related reservations software systems.
• Proven ability to organize tasks and priorities effectively with accurate sense of detail.
• Guest oriented with a sincere, helpful, caring and friendly personality
• Has effective communication skills (verbal, listening, writing)
• Work well in stressful, high volume work setting to meet the deadline demands.
• Comfortable and enjoys managing diverse tasks at the same time
• Able to take initiative within given guidelines

Education/Experience

• Experience in the supervision of personnel: recruitment, training and motivation.
• Ability to deal with all levels of management and colleagues in a professional manner.
• Background in the development and execution of operating budgets.
• University, College or Hospitality Management degree an asset.
• Proven ability to manage multi-tasked assignments.
• Must be hands on in all areas of the Guest Services.

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.