Guest Services Agent - Part Time

We are currently looking for a Part Time Guest Services Agent! The primary responsibility of the Part Time Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

• Team Building Events
• Annual Wellness Credit
• Culture of Recognition Program
• Leadership Development
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Education Reimbursement for you (and your children!)
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Team Member Referral Program
• Hotel Stay Discounts
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

• Interact with all guests during check-in and check-out procedure;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Work closely and maintain proper communication with all hotel departments;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Comply with all company standards and brand standards, if applicable;
• Maintain a warm and friendly demeanor at all times with guests and team members;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Perform other duties assigned by the Supervisor or department manager.
• Create and cancel reservations as required, handle check-in and check-outs;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Greet all incoming and outgoing calls in a professional and timely manner;

What We Are Looking For...

• Available to work days, evenings, weekends, and/or holidays as required;
• Customer Service experience, preferably in a Hotel Front Desk position;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• Excellent written and verbal communication skills are essential;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Must be legally authorized to work in Canada.

About TownePlace Suites Mississauga- Airport Corporate Centre

https://www.silverhotelgroup.com/hotel/towneplace-suites-mississauga-airport-corporate-centre/

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.