Guest Services Representative (Cf Rideau Centre) - Pt With Benefits 19+

Role impact:
To provide exceptional customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.
What you will deliver:

• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Communicate with customers on a pro-active and regular basis by contacting them to inform them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic.
• Maintain the Guest Services database; ensure customer information is kept current.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Administer gift card sales at Guest Services which include overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
• Dispatch Security and Maintenance personnel from portable radio system.
• The ability to stand for long periods of time and walk the Centre while interacting with guests.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) in order to be well versed in community activities and in mall fashions, mall events and programs.
• Assist the Marketing Department with the execution of marketing programs as required.

What your strengths are:

• Able to work well under pressure with minimal supervision and meet deadlines.
• Professional and polished.
• Customer-service focused
• Excellent communicator, both written and verbal.
• Responsible, punctual and excellent ability to interact with the public.
• A team player with strong interpersonal skills

What you need to succeed:

• Strong Knowledge of English and French.
• Ability to stand for extended periods of time.
• Very strong organizational skills and has the ability to multi-task.
• Strong organizational skills and attention to detail.
• Previous experience in the hospitality field preferred.
• Ability to assess, take initiative and fulfill customer and tenant expectations.

Why you should join us:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!
At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.
Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Engage with Empathy – we objectively consider the needs of others
• Own Your Expertise – we empower ourselves and each other
• Embrace Change – we drive, learn from, and adapt to change
• Collaborate Effectively – we bring the right people together to get the right results

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?
CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].