Specialty Manager Jobs

The Opportunity:

Our client, a growing animal healthcare services provider, is looking for a Specialty Manager to join their team in Oakville. Reporting into the General Manager, this individual would be responsible for ensuring that each department has the resources and tools necessary to create and maintain positive and safe work environments, and a motivated, efficient team. They will work with their staff, Department Heads, and General Manager on an ongoing basis to assess and monitor needs, accomplish goals, and improve the overall integration of all staff.

What You'll Be Doing:

• Customer service training for staff including billing and invoicing for specialty patients
• Apply progressive discipline when required in conjunction with HR
• Create a positive, safe and efficient work environment by providing clear communication, establish staffing needs in collaboration with the Department Heads and submit requests for hiring additional full and part time positions
• Create and maintain protocols, policies and procedures, and overall good working conditions for a motivated team
• Provide leadership to a team of Registered Veterinary Technicians, including on the floor assessments of Referral workflow
• Work collaboratively with the General Manager and team of experienced veterinarians, to support requirements in the provision of clinical care and an exceptional client experience for Specialty Department clients
• Managing the operations of the Specialty departments
• Working with the administrative staff to manage the accounts receivable, inventory, equipment purchase requirements, and the monthly reporting requirements for the Leadership team
• Provision of the supports – staff, supplies, equipment – required for appropriate clinical care
• Monitoring the staff requirements to ensure the efficient operation of the department
• Assisting with annual budgeting including revenue and expense projections, as well as managing to the forecasted budget throughout the year
• Management of the required medical logs (drugs, laboratory, radiology)
• Assistance in the follow up with a dissatisfied customer
• Organize and provide guidance for specialized training to new hires and existing staff
• Perform consistent and regular follow up on outstanding issues with regards to workload, performance issues/challenges and other organizational/technical matters

What You'll Need To Be Successful:

• 3 years’ leadership or management experience, preferably in the medical space
• Understand the importance of exemplary customer service, while still focusing on productivity, maximizing efficiencies and profitability
• Comfortability around the medical space
• Registered Veterinary Technician preferred
• Good organizational and communication skills with the ability to develop positive interpersonal relationships in a busy, multi-departmental setting
• Exceptional communication skills and ability to adapt to and lead diverse personalities