Saas Implementation Specialist Jobs

Job Location: On-Site - Mississauga (Financial Drive)

Why BoomerangFX?

BoomerangFX is more than just a SaaS tech company – we are North America’s fastest growing cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical healthcare industry in segments such as dermatology, medspa, plastic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team of executives from Silicon Valley, digital marketing, fintech and Fortune 100 technology firms. Trusted by a growing community of healthcare professionals across North America, our product is commercialized and delivers the only cloud-based SaaS solution for private healthcare practices that integrates practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution – this unique feature-rich practice management solution is supported by Artificial Intelligence and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Mexico, Australia and the UK with industry leading technology that is helping to modernize the inside of private health care practices. We are a company that thrives on innovation and out-of-the-box thinking. We have a passion for inspiring the next female entrepreneurs who are fuelling the fastest growing sector in private-pay healthcare. When you join BFX, you will be collaborating with a diversified and talent group of individuals and dynamic leaders while sharing in attractive compensation, benefits, and stock option programs. We foster a culture of teamwork, continuous learning and celebrate a variety of social activities including weekly social hours, company paid lunches, live entertainment, offsites, motivational podcast speakers inhouse and ongoing training and development events.

Your role in a Nutshell

The Implementation Specialist will work with our clients (private medical practices) across North America to provide an exceptional experience. As a cornerstone of our organization, you will guide our clients through the seamless adoption of our BoomerangFX platform. This role also offers the opportunity to use your analytical skills to help you understand problems and effectively develop solutions, while properly uploading client data from prior client systems.

Scope of Duties

• Create specialized documents (e.g. Patient forms) for each client and ensure that the project team is aware of key deliverables and project milestones.
• Data migration of existing customer records and install all necessary components.
• Be able to manage multiple client projects at one time.
• Transform prior data into current formats to be uploaded into the BFX platform utilizing advance Ms. Excel skills.
• Stay up to date on new features and workflows within the software suite.
• Initiate the software implementation process immediately after the sale closes
• Providing support and resolutions for escalated system issues on new and existing clients.
• Work collaboratively with our consulting team and clients to manage the implementation of BoomerangFX solutions while meeting client timelines.
• Connect with new/existing clients and understand their business needs & technical queries.
• Attain an in-depth understanding of the BoomerangFX suite, becoming a go-to expert on how our platform can revolutionize private medical practices.

What you offer

• Thrive in a fast paced, dynamic, challenging, team-oriented work environment
• High attention to detail, strong organizational skills, and a passion for delivering high-quality work
• Demonstrated ability to build rapport & trust with business clients & stakeholders.
• Proficiency in all Microsoft Office applications, with a focus on Excel and SQL database management systems.
• Positive, self-starter attitude and desire to exceed expectations at every opportunity
• 1+ years’ experience in a software implementation role
• Knowledge of the healthcare industry is an asset, such as billing, patient scheduling and EMR applications is an asset

Benefits

• 15 days’ vacation per year to rest and recharge
• Dental care
• Bonus pay
• Team socials
• Extended health care
• Onsite fitness facilities and personal training classes

Please note, as part of the recruitment/interview process, you may be required to provide:

• At least 2 professional references