Senior Implementation Specialist, Payroll

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP. It's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

ADP's Implementation organization provides enterprise level Payroll, HR, Time and Attendance and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with medium to large sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Responsibilities

• Managing various accounts from project initiation to close by supporting the client through all phases of the implementation
• Training ,Testing, and validation with the client before participating in the first 'LIVE' payroll processing run
• Respecting project time lines.
• Managing project risks and escalations to resolution
• Responsible for the quality implementation and set up of ADP's payroll solution to meet client and HR business requirements
• Analyze and understand the client's payroll needs in order to properly setup the ADP's data base

Requirements

Education

• PCP certification (an asset).
• Post-secondary education or related business experience

Required

Knowledge, Experience and Skills

• Excellent client management, inter personal, and Project Management skills
• Effective communication: verbal and written skills
• Minimum 2 years of payroll experience
• Ability to work independently, resourceful, and be a strong team player
• Knowledge of Excel.
• Previous experience working directly with clients

Preferred

• Knowledge of ADP payroll products
• Project Management knowledge
• Prior implementation experience

Attributes

• Strong organization, time management and prioritizing skills.
• Ability to multi task, probe, analyze, and problem solve
• Detail oriented and ability to follow-through
• Ability to organize, schedule, and facilitate effective meetings

ADP is an equal opportunity employer

Note To Applicants

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

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