Implementation Specialist Jobs

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

COMPANY:

Doxim is a leading provider of Customer Engagement Software for Financial Service Organizations. This software helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share. The SaaS-enabled platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a clients' channel preferences.

Doxim is one of the fastest-growing technology companies in Ontario. We are expanding quickly and seeking to hire a graduate of the Fanshawe College CPA program for the Implementation Specialist role to help sustain that growth.

JOB DEFINITION:

The .Net Implementation Specialist will be tasked with deploying and supporting Doxim's suite of hosted banking front office applications: Doxim Customer Relationship Management (CRM), Doxim Loans Origination System (LOS), and Doxim Account Opening System (AOS).

The Implementation Specialist will methodically work with our customers, business systems analysts, and project teams to integrate, configure, and deploy our products with the clients banking systems as part of new implementations.

The successful candidate will demonstrate strong interpersonal skills and the ability to act independently or work among a diverse team of cross-functional members and customers.

***This is a 100% Remote Position with most of the team members based out of London, Ontario and the Greater Toronto Area***

You will:

• Create detailed production deployment plans and work with the Doxim Devops group to execute on those plans.
• Work with customers to jointly define and establish connectivity between Doxim's hosted servers to the customer's banking environment.
• Support customer acceptance investigating issues as assigned by the Doxim Business Systems Analyst or customer.
• Configure batch processes and 3rd Party integrations with the Doxim applications
• Troubleshoot and investigate customer support cases as part of the level 2 support team.
• Be detail oriented and be able to methodically follow the technical steps required to deploy and configure Doxim's banking front office SaaS products.
• Working with Doxim DevOps team, configure IIS to deploy web-based SaaS enterprise application environments for Doxim's Banking Front Office suite of products.
• Work with the Doxim Business Systems Analyst to understand customer goals and objectives for Doxim's products and configure the solution accordingly.
• Be responsible for execution and modification of database scripting and import/export services with MS SQL Data structures to deploy and configure application databases.
• Provide input into detailed technical implementation tasks to the Doxim Project Manager and support analysis and estimation on change requests.
• Answer questions and provide technical guidance for level 1 production support resources.
• Integrate with client banking system patterns using VB.NET

Must Haves:

• Proficiency with Microsoft SQL Server and Visual Studio
• Understanding of core programming concepts, theories and patterns
• Ability to understand client business processes and architect solutions
• Post-secondary degree or College Diploma in Computer Science, Business, or equivalent work experience in an enterprise software-oriented environment.
• Ability to follow process and detailed instructions.
• Detail oriented with a strong commitment to quality
• Strong organizational skills to ensure proper follow up and adherence to project timelines.
• Ability to learn quickly as our products often have new releases with new functionality.
• Working knowledge of VPN or certificate-based connectivity concepts
• Excellent verbal and written communication skills to accurately understand the customer's challenge and be able to instruct them how to utilize our product to solve problems.
• Strong interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments.
• Understanding of relational data modeling
• Working knowledge of VB.NET and MSSQL
• Analytical and critical thinking skills to evaluate challenges and make decisions.

Great to haves:

• Experience working with JIRA
• Experience with PowerShell
• Experience working in the financial services sector
• Experience with creating reports in MS Reporting Services
• ASP.Net MVC
• Experience working with IIS, XML and web services is considered a valuable asset
• Exposure to Project Management practices
• Experience with JavaScript, HTML, and CSS an asset.

If this sounds like you, please send your application to:

[email protected]

Please indicate job title in subject heading of email

“An Equal Opportunity Employer”

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-866.475.9876, send a fax to 1-866-256-8868 or email [email protected].

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