Implementation Specialist Jobs

Who We Are
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
What We Do
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Summary
As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address SupportTickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

• Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
• Become a subject matter expert in the DMS and data extraction topics
• Own the initial and ongoing data quality of assigned customers
• Own and manage the DMS implementation setup of new customers
• Prioritize and manage concurrent work streams with minimal supervision
• Own and manage the implementation of Mastermind’s Digital offerings
• Proactively recognize and address setbacks and risks to expectations and escalate as required
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Obtain customer data, ingest it into our systems, and quality check for expected functionality

A Successful Implementation Specialist Will Be

• A clear and succinct communicator (both written and verbal)
• Proactive and accountable
• Customer centric
• Agile
• Coachable, collaborative and solutions oriented
• An individual who enjoys process and mastery of technical detail

Minimum Requirements

• Proficient user of Microsoft Excel
• Proficiency with SQL
• Comfortable with technology, and an understanding of process-based tools
• Customer facing experience preferred
• Bachelors’ degree with 2+ years' relevant professional experience

Preferred Qualifications

• Working knowledge of Python
• Auto industry experience or auto databases
• Facebook Business Manager experience
• Salesforce.com experience
• Customer or functional project management experience

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person. 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 288577
Posted On: 2023-06-19
Location: London, Ontario, Canada