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Guest Experience Manager Jobs

Manager, Guest Experience And Ticket Operations
By Regina Exhibition Association Limited (REAL) At Regina, Saskatchewan, Canada
3-5 years of experience working in a similar environment; management experience in ticketing, guest services or hospitality is required
Experience with effective workforce management, task prioritization, and employee performance coaching
Strong time-management skills and a proven track record of delivering quality results with attention to details
Lead effective business unit financial planning and management.
Advanced Computer proficiency in Excel, Word, Outlook, and database management; points of sale system (POS) proficiency is an asset
We offer competitive wages and industry standard benefits.
Guest Experience Manager Jobs
By Milestones Grill + Bar At Waterloo, Ontario, Canada

Our Milestones' team is rapidly growing and we're looking for Managers to join our location in Waterloo! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people ...

Guest Operations Manager Jobs
By Silver Hotel Group At Toronto, Ontario, Canada
Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
Organized, results-orientated, proven time management skills and ability to work under pressure;
Revenue Management skills and past involvement in the revenue management process an asset;
Education Reimbursement for you (and your children!)
Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
Effective communication skills, verbal and written;
Guest Experience Manager Jobs
By City Experiences At Toronto, Ontario, Canada
Post-secondary degree diploma or certification in Hospitality and Tourism Management or related discipline preferred
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Regularly identifies and communicates high and low demand cruises to the management team with the goal of maximizing profit.
Support line management for all five (5) City Cruises Toronto vessels and ticket booth.
Manage and address any customer concerns and/or health and safety concerns that arise on the dock and ticket booth designated areas.
Minimum 3-year experience in a similar customer service support role
Assistant Manager, Guest Experience | Whistler
By lululemon At British Columbia, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | Mapleview Mall
By lululemon At Burlington, Ontario, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Manager Jobs
By Earls Kitchen + Bar At London, Ontario, Canada
Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
As a Guest Experience Manager, you will:
Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
2 years of restaurant experience, with 1 year in a leadership-focused role.
A commitment to fostering a supportive and engaging experience for your team members and guests.
Consistently coach others. Support employees with potential issues and resolutions in order to ensure the highest profitability and smoothest operation.
Guest Relations Manager Jobs
By InterContinental Toronto Centre At Toronto, Ontario, Canada

· Assist and supervise Concierge and Club level Concierge services to ensure all standards are being met.

· Perform other duties as assigned.

Guest Experience Lead 6Mo Contract | West Edmonton Mall
By lululemon At Edmonton, Alberta, Canada
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Relations Manager Jobs
By Accor- North & Central America At Vancouver, British Columbia, Canada
Employee benefit card offering discounted rates at Accor properties worldwide
Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
University degree or hotel management diploma an asset
Your experience and skills include:
Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast and dinner for two included once eligibility requirements are met
Guest Experience Lead | Centre Eaton De Montreal Pop-Up
By lululemon At Montreal, Quebec, Canada
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Lead | Aberdeen Mall
By lululemon At Kamloops, British Columbia, Canada
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Lead | Regent Mall | Fredericton Nb
By lululemon At Fredericton, New Brunswick, Canada
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Lead Jobs
By TGI Fridays UK At Bolton, Ontario, Canada
Experience within the hospitality sector or similar
Solid customer service experience, working to high standards
Excellent problem-solving skills and the ability to think fast
Skill development programmes that support a fast-track career progression
Apprenticeships at progressive skill levels available for all. 
The successful applicants should be able to demonstrate the following:
Guest Experience Shift Lead
By Richmond Olympic Oval At Richmond, British Columbia, Canada
Responsible for providing an excellent customer experience to all members and guests of the Richmond Olympic Oval.
Participate in the recruitment, onboarding and orientation of the Member & Guest Experience auxiliary staff. Maintains accurate employee-related files.
Sets and tracks sales and customer service goals for the Member & Guest Experience team.
Maintain inventory of Member & Guest Experience admin supplies.
Provide administrative support to the Full-Time Member & Guest Experience team.
2+ years experience in leadership and/or supervisory role.
Assistant Manager, Guest Experience (9 Month Contract) | Metrotown
By lululemon At Burnaby, British Columbia, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | Park Royal
By lululemon At West Vancouver, British Columbia, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | Fairview Mall
By lululemon At Toronto, Ontario, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | Devonshire Mall
By lululemon At Windsor, Ontario, Canada
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Lead | Metrotown (1 Year Contract)
By lululemon At Burnaby, British Columbia, Canada
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Are you passionate about creating an exceptional guest experience? We are looking for an experienced Guest Experience Manager to join our team and ensure that our guests have a memorable and enjoyable stay. You will be responsible for overseeing all aspects of the guest experience, from check-in to check-out, and ensuring that our guests receive the highest level of service. If you have a passion for hospitality and a commitment to excellence, we want to hear from you!

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience when visiting a business or organization. They are responsible for managing customer service, resolving customer complaints, and providing a high level of customer service.

What is Guest Experience Manager Skills Required?

• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to handle difficult customer situations
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work under pressure

What is Guest Experience Manager Qualifications?

• Bachelor’s degree in hospitality management, business administration, or related field
• Previous experience in customer service or hospitality
• Certification in customer service or hospitality

What is Guest Experience Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of hospitality industry standards and regulations

What is Guest Experience Manager Experience?

• Previous experience in customer service or hospitality
• Experience in managing customer service teams

What is Guest Experience Manager Responsibilities?

• Ensure that guests have a positive and memorable experience
• Manage customer service teams and resolve customer complaints
• Monitor customer service performance and provide feedback
• Develop customer service policies and procedures
• Train customer service staff on customer service principles and practices