Guest Experience Manager Jobs

Our Milestones' team is rapidly growing and we're looking for Managers to join our location in Waterloo!
The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. This is your opportunity to be a part of it.
As a Manager of Guest Experience at Milestones, you ensure the highest level of service for each guest within your restaurant. You drive food quality, maintain cleanliness, inspire and maintain high team morale, all while developing others!
Responsibilities include:
● Promote teamwork and communicate in a positive and professional manner to all departments to ensure the needs of our guests are being met at all times
● Driving a knowledge passion around our food and LWB programs
● Work with fellow managers on coaching, execution of initiatives and embedding hospitality
● Leading a workforce of over 20 teammates, including recruitment, training and development ● Managing and maintaining cost controls of food and beverage as well as restaurant labour PERKS! Why should you work for us?
● Superior training and development
● Competitive salary and benefits’ package
● Growth and advancement opportunities in both the restaurant and brand
● and more!
The successful candidate demonstrates leadership that aligns with a culture of constant improvement, growth and is constantly striving for excellence while encouraging their team to do the same. Our Managers take pride in the ownership of the hospitality program in their location- if this sounds like you, apply today!
We thank all applicants for their interest in joining Milestones, but only successful candidates will be contacted for an interview. As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.