Guest Service Representative Jobs

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties

• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavour profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains a consistent work attendance and punctuality record.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Assists with crafting and preparing cake decorations and packaging supplies as needed.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

Core Values and Competencies

• Projects warmth, enthusiasm, and optimism that attracts others.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Servant's Heart
• Genuine Connections
• Builds positive, productive relationships with all team members.
• Spirit of a Champion
• Listens actively and communicates openly, clearly and respectfully.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Knowledge, Skills, And Abilities

• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is diligent, organized and self-motivated.
• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

Education, Certifications And Work Experience Requirements

• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Compensation: $15.00 per hour
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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