Guest Experience Cashier Jobs

City Experiences is seeking Guest Experience Cashiers for our Niagara City Cruises operation in Niagara Falls.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service. The cashier is also a product knowledge expert responsible for selling and upselling. The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk-up guests in an efficient and informative manner.

Crew Benefits

• Crew Referral Program - up to $200.00 per referral
• Complimentary Cruise Tickets, Parking & Uniforms
• Paid Training
• Competitive Wage
• Crew Recognition Awards
• Crew Events
• New Retention Bonus - up to $500.00!

Essential Duties & Responsibilities

• Ensures kiosks are in working order; advises Guest Experience Supervisor of any issues
• Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
• Greets guests upon arriving
• Attends training, pre-shifts and departmental meetings as scheduled by management
• Fulfills sales protocol to maximize revenue opportunities through upsells and cross sales
• Follows Niagara Parks directives and Niagara City Cruises policies to ensure all passengers, guests and visitors to the area have an “amazing experience”
• Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
• Counts money in cash drawers at the beginning of shift to ensure that amounts are correct and that change amounts are adequate. Reconciles total payments received with total sales at end of shift
• Upsells items to guests (including drink ticket offerings and night cruise tour options) that would best accompany the type of boat tour experience as part of every transaction
• Sells tickets from the ticket plaza, group booth, or kiosk stations in the upper landing area
• Maintains any applicable licenses and certifications
• Responsible for stocking, replenishing and maintaining a clean, healthy and safe environment for guests and co-workers
• Greets all guests pleasantly while efficiently accepting payments for ticket transactions including issuing change, receipts, refund (if applicable), and processing vouchers
• Interfaces with Accounting for smooth ticketing procedures and cash handling responsibilities
• Adheres to all health and safety regulations
• Assists with managing lines, assisting with kiosk lines, queuing and boarding process when required
• Completes any other duties as assigned
• Answers questions concerning fares, routes, schedules and gives out information with regards to Niagara Falls and other local attractions
• Scanning tickets at the upper funicular as required
• Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
• Reports to work on time and for all scheduled shifts
• Responsible for all sales transactions from selling to cash reconciling in an accurate and timely fashion
• Performs lifts of currency/funds from bank/workstation along with supervisor

Requirements & Qualifications

• Minimum two (2) years’ working experience in a customer service/sales environment (preferably in hospitality)
• Must be able to work all shifts including days, weekends and holidays
• O.S.S.D or equivalent as recognized by the Ministry of Education
• Knowledge of another language in addition to English is preferred
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Good communication and customer engagement skills
• Experience with POS cash system, cash handling and reconciling
• The ability to successfully complete a criminal background check
• Excellent organizational and troubleshooting skills
• Continually and repeatedly perform functions indoors and outdoors
• Walk, stand, sit and work in all types of weather conditions for extended periods

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.