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Company | Myant Inc. |
Address | Etobicoke, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-31 |
Posted at | 1 year ago |
About Myant:
- Identify and assess the needs of the customers by listening attentively, and providing appropriate solutions and alternatives
- You will attend weekly CX meetings and provide insight on our customer base as you will be the expert!
- Build and maintain sustainable relationships and trust with customers through interactive communication
- You will be the first point of contact for end users, interacting with them to provide product information, answer questions, and resolve emerging issues
- You are eager to collaborate with internal departments to optimize customer services and brand awareness
- Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers
- Keeping an accurate record of customer interactions, and process any customer accounts/documents necessary
- Gather information around customer feedback and advocate for the customers when necessary
- Excellent communication skills, both verbal and written
- Post-secondary education in a health sciences or biomedical background
- Completion of High school diploma
- Ability to multitask and work under pressure, while maintaining excellent organizational skills
- Ability to adapt and respond to different types of situations, challenges and characteristics
- Strong phone and email etiquette
- 3 years’ experience in a customer support role
- Familiarity with CRM systems. Experience with Gorgias is an asset
- Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively
- Exposure working in one of the most innovative and forward-thinking start-ups that is passionate and dedicated towards the healthcare industry.
- Employee Referral Program
- Free SKIIN Employee Kit
- Paid Sick Days and Personal Days
- Corporate Events
- Employee stock options
- Group Health Insurance Plan
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