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Customer Experience Agent Jobs

Agent D’expérience Client - Services Financiers / Customer Experience Agent
By Alorica At Montreal, Quebec, Canada
Traiter les plaintes des clients en fournissant des solutions, souvent dans un délai imparti pour s’assurer que le client est satisfait.
Apprenez à identifier les besoins ou les désirs des clients pour recommander le produit ou le service approprié.
Apprendre les systèmes logiciels utilisés par l’entreprise pour pouvoir communiquer efficacement avec les demandes entrantes.
Tenez un registre des demandes entrantes pour pouvoir vous y référer plus tard.
Être capable de traiter des commandes, des formulaires, des demandes ou des demandes.
Travailler avec des collègues au besoin pour résoudre les plaintes des clients.
Customer Experience Agent - Slack
By Salesforce At Toronto, Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Customer Experience Agent - Slack
By Slack At Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Customer Experience Agent Jobs
By Slack At Toronto, Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Customer Support Agent Jobs
By Tech Mahindra At Alberta, Canada
1 year call center experience preferred.
Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
Responding to chat or email queries from customers with account or technical related questions as needed.
Documenting customer issues in the client system and updating customer information.
Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
Customer Support Agent (Toronto)
By TourRadar At Toronto, Ontario, Canada
You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
You have multitasking abilities and are capable of handling high volumes of enquiries
Flexibility: Hybrid work environment - Work from home and our beautiful office
Experience our world-class adventures firsthand and explore new destinations using our travel credit system.
Extended health care benefits through SunLife
All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email.
Agent Experience Associate Jobs
By Real At Canada
2-4 years of previous experience in agent customer service, client success, or client relationship management
Conduct remote (zoom/google meet) product and program training and meetings with agents as needed
Strong written and verbal communication and presentation skills; extraordinary listening skills
Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business value
Experience with customer service systems such as Zendesk preferred
Experience with Google Suite preferred
Customer Service Agent (Sabre Experience Required)
By Swoon At Ontario, Canada
Work closely with Finance team to resolve invoicing issues as well as airline partners.
REQUIRED: Sabre ticketing experience in the travel industry
Strong communication skills, both written or verbal
Strong level of customer empathy and problem-solving skills
Engage customers with rebooking their travel accommodations and ensure that tickets are accurately and proactively changed and/or issued.
Resolve complex situations for passengers, communicate with airlines and identify best resolution for business and passenger.
Customer Experience Agent Jobs
By Intelcom At Montreal, Quebec, Canada
You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);
You have great listening and writing skills;
Answer clients over the phone, by email or by live chat;
Inform clients about the status of their delivery;
Collect comments from clients and escalate particular cases if needed;
Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
Customer Support Agent (Contract)
By iManage At Vancouver, British Columbia, Canada
Excellent communication skills both written and verbal
Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
Being a Customer Support Agent at iManage means...
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Responding to global customer inquiries over phone and email in a timely manner
Agent Experience Manager Jobs
By The Agency Vancouver At West Vancouver, British Columbia, Canada
- Manage contract and price negotiations with office venders, services providers
- To serve as the first impression of The Agency Vancouver
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Organize and schedule meetings and appointments
- Maintenance office policies as necessary
- Organize office operations and procedures
Customer Support Agent Jobs
By LifeLabs Medical Laboratory Services At Toronto, Ontario, Canada
Knowledge of LifeLabs Lab Operations
Handle job duties in their appropriate priority with accuracy and efficiency
Strong verbal & written communication and interpersonal skills.
Computer skills with a minimum 37 wpm.
Performs outbound calls as part of the Call Reporting and Recall process to LifeLabs clients and customers
Routing of relevant information to other departments and locations as appropriate using the appropriate communication channels
Customer Experience Agent Jobs
By Myant Inc. At Etobicoke, Ontario, Canada
Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers
Post-secondary education in a health sciences or biomedical background
3 years’ experience in a customer support role
Familiarity with CRM systems. Experience with Gorgias is an asset
Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively
Excellent communication skills, both verbal and written
Agent Customer Experience (Bilingual)
By GLS Canada At Montreal, Quebec, Canada
All the equipment necessary to work from home is provided
Three-week paid training at our Dorval terminal
Answering to customer questions by phone
Take the necessary steps to answer their questions
Ability to work under pressure
Access to the employee assistance program
Customer Experience Leader Jobs
By Indigo At Courtenay, British Columbia, Canada
1-2 years of experience in a customer service, merchandising or operations role
Demonstrated commitment to creating an exceptional employee and customer experience
Knowledge of Provincial Health & Safety standards
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
Customer Support Agent - English
By Fuze HR Solutions At Montreal, Quebec, Canada
FULL TIME, PERMANENT, BENEFITS INCLUDED
23$/HR : MORE THAN 5 YEARS CUSTOMER SERVICE EXPEREINCE
22$/HR : BETWEEN 1-4 YEARS CUSTOMER SERVICE EXPEREINCE
21$/HR : UNDER 1 YEAR CUSTOMER SERVICE EXPEREINCE
FULLY ONSITE (MON - FRI)
TO APPLY TO THIS JOB,
Customer Support Agent Jobs
By eStruxture Data Centers At Montreal, Quebec, Canada
ITIL experience with a focus on incident management best practices*
Service provider experience preferably in data centre colocation and/or managed services.
Investigate and escalate priority alerts and incidents to the support manager and/or relevant departments.
Experience with support ticketing systems.*
CEGEP Diploma or Attestation in Computer Science or equivalent work experience.
Knowledge of relevant support ticketing system.*

Are you passionate about providing exceptional customer service? We are looking for an experienced Customer Experience Agent to join our team and help create an amazing customer experience! You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice to ensure customer satisfaction. If you have a passion for customer service and are looking for an exciting opportunity to make a difference, this is the job for you!

What is Customer Experience Agent Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Experience Agent Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Previous call center experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Experience Agent Experience?

• Previous customer service experience
• Previous call center experience

What is Customer Experience Agent Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Process customer orders and payments
• Provide product and service information
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer feedback and escalate issues as needed
• Adhere to company policies and procedures