Customer Experience Customer Service Agent Jobs

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

A minimum of two years of relevant experience

For vacant positions available in Quebec, please note that knowledge of French is required.

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Attestation of College Studies in a related field

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Basic knowledge of mechanics (training provided by the company)

Competitive salary with opportunities for advancement

3 weeks off in your first year

Answer incoming calls and e-mails (mostly in English)

Mastery of the Office suite

A strong ability to work in a team

Traiter les plaintes des clients en fournissant des solutions, souvent dans un délai imparti pour s’assurer que le client est satisfait.

Apprenez à identifier les besoins ou les désirs des clients pour recommander le produit ou le service approprié.

Apprendre les systèmes logiciels utilisés par l’entreprise pour pouvoir communiquer efficacement avec les demandes entrantes.

Tenez un registre des demandes entrantes pour pouvoir vous y référer plus tard.

Être capable de traiter des commandes, des formulaires, des demandes ou des demandes.

Travailler avec des collègues au besoin pour résoudre les plaintes des clients.

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Extended Health and Benefit Plan

Engage in friendly conversation, without offering your opinion (sports, music, and trivia facts)

No experiences required as we will provide paid in-house training

NO EXPERIENCE REQUIRED, PAID TRAINING!

Professional and service-minded with good communications skills

Fluent in Japanese, working knowledge of English

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Knowledge of Windows, Mac, or Linux operating systems

Experience working with Windows, Mac, or Linux operating systems

Experience modifying approaches and adapting to customer needs

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Provide information on recruitment, training, performance management, overtime and timesheet approval for Customer Service Agents.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Free Health and Dental Benefits for Part Time Employees.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.

Core duties and responsibilities include the following. Other duties may be assigned.

Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.

Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.

Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;

One (1) year experience in customer service;

Experience in a call center or retail store (an asset);

Excellent customer service skills, good decision making and ability to meet deadlines;

Good knowledge of Microsoft Office suite;

A competitive benefits package (Full Time Employees Only);

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Passion for helping customers and provide stellar customer service

Ability to use social media such as twitter, facebook and zendesk to support customers.

Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems

Demonstrated flexibility to adapt to a constantly changing environment

Must be able to type and send emails proficiently

Interest in working Overnight and/or Weekend shifts.

Work closely with Finance team to resolve invoicing issues as well as airline partners.

REQUIRED: Sabre ticketing experience in the travel industry

Strong communication skills, both written or verbal

Strong level of customer empathy and problem-solving skills

Engage customers with rebooking their travel accommodations and ensure that tickets are accurately and proactively changed and/or issued.

Resolve complex situations for passengers, communicate with airlines and identify best resolution for business and passenger.