Customer Experience Customer Service Agent Jobs

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

Sabre/Ticketing experience (within the airline industry)

Experience working in a similar role

Customer Service Agent – Mandatory Skills

Customer Service Agent – Nice to Have Skills

Here are some of the key requirements and responsibilities included in this role:

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

RESPONSIBILITIES INCLUDE (but are not limited to):

Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)

Travel Industry Experience: 0 - 2 years (Desired)

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Provide knowledgeable answers to questions about product, pricing and availability

Data entry in various platforms

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Communicate with customers via phone, email and chat

Work with internal departments to meet customer's needs

You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);

You have great listening and writing skills;

Answer clients over the phone, by email or by live chat;

Inform clients about the status of their delivery;

Collect comments from clients and escalate particular cases if needed;

Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.

3 years of experience in customer service and data entry in an environment related to the distribution of finished products.

Attention to detail and time management.

DES (High School Diploma) or equivalent customer service experience.

Excellent verbal and written communication skills in French and English.

Respond quickly to customer requests (in person, by phone, and email).

Maintain a positive, empathetic, and professional attitude towards clients at all times.

Excellent communication skills both written and verbal

Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)

Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.

Being a Customer Support Agent at iManage means...

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Responding to global customer inquiries over phone and email in a timely manner

Strong demonstrated organizational and time management skills.

Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Minimum of 2 years of retail and/or customer service experience is required;

Knowledge of social media and best practices.

Strong communication skills are required, as well as attention to detail and creative problem solving.

Systems experience with AS400 (JDA) and Freshdesk

- Manage contract and price negotiations with office venders, services providers

- To serve as the first impression of The Agency Vancouver

- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

- Organize and schedule meetings and appointments

- Maintenance office policies as necessary

- Organize office operations and procedures

Ability to deliver great customer experience by having strong communication skills that allow you to comfortably speak with customers.

Up-selling and Cross-selling is required. KEY QUALIFICATIONS

Basic computer skills in order to enter information into our database.

Driving experience with a valid Driver's License and a good driving history.

Will need clean 3 year drivers abstract, and criminal record check before hire BENEFITS INCLUDE:

You are the first point of contact with the customer. You must be courteous and approachable.

2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

Knowledge of LifeLabs Lab Operations

Handle job duties in their appropriate priority with accuracy and efficiency

Strong verbal & written communication and interpersonal skills.

Computer skills with a minimum 37 wpm.

Performs outbound calls as part of the Call Reporting and Recall process to LifeLabs clients and customers

Routing of relevant information to other departments and locations as appropriate using the appropriate communication channels

Attend training courses/workshops as required and strive to continually improve his/her own technical skills

Good working knowledge of English (Mandarin, Korean, Japanese or Vietnamese considered an asset but not required)

Extended Health and Dental Benefit Plan (with Family Coverage)

Shuffle and change the cards on the Live tables when needed

Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation

To keep in order equipment for the Live tables: playing cards and any sort of tables' equipment

College diploma or combination of equivalent education and experience.

Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.

Superior organizational and analytical skills with the ability to independently manage multiple priorities.

Experience in a related position an asset.

CATV System or relevant experience in the telecom industry preferred.

Installation experience with interconnect company or VoIP key system installation would be an asset.

2 years’ charter experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Free Health and Dental Benefits for Part Time Employees.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Provide award-winning service and build enduring, quality relationships with customers.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Provide award-winning service and build enduring, quality relationships with customers.

Demonstrate effective comprehension of all security procedures and regulations.

Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers

Post-secondary education in a health sciences or biomedical background

3 years’ experience in a customer support role

Familiarity with CRM systems. Experience with Gorgias is an asset

Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively

Excellent communication skills, both verbal and written

2 years’ experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

2 years’ charter experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures