Customer Service Agent Lead

Are you a leader who's completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Come join our team!

This person would be reporting to the Customer Service Coordinator at the Region of Waterloo International Airport (YKF). They would be responsible of hands-on flight leadership; providing a stellar example to the Customer Service Agents, creating a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.00-$21.40/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities;

• Understand flight document requirements and carry-on allowances
• Supervise the team of Customer Service Agents when needed
• Other duties as assigned
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Assist with in-flight paperwork when needed
• Follow airline specific check-in policies and procedures
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Greet passengers
• Participate in any airline train-the-trainer training, if required
• Work positively with airline crew

Qualifications;

• Previous airline Customer Service experience considered an asset.
• Strong customer service skills
• 2 years’ charter experience, with gradual increase in responsibilities
• A RAIC/ Security Clearance pass
• Great attention to detail

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