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Customer Service Lead Jobs

Lead Customer Service Representative
By Circle K At Haut-Saint-Antoine, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Customer Service Team Lead
By CARO Analytical Services At Kelowna, British Columbia, Canada
Manage department coverage, schedules, overtime, timesheets, and personal expense reports.
Excellent skills for communicating and relating with both staff members and customers.
Supervisory experience is an asset.
Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.
Lead and coordinate the day-to-day activities in the assigned area.
Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.
Lead Service Engineer Jobs
By GE Power At Ontario, Canada
Bachelor’s Degree in Electrical Engineering or a Diploma of Electrical Technology with suitable amount of industry related experience.
Minimum 2 years of field service and / or commissioning experience
Field Service and Commissioning experience with medium voltage variable speed drives (MV7/MV6/ SD7000)
Field Service and Commissioning experience with power and automation systems.
Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
Customer Service Team Lead
By Cabela's At Saskatoon, Saskatchewan, Canada
Provide supervision and leadership to the team members of the department, in partnership with the manager
Two or more years of supervisory experience in a sales or service environment is preferred
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Lead Customer Service Representative
By Circle K At Moncton, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
Lead Customer Service Representative
By Circle K At Thunder Bay, Ontario, Canada
Thinking quickly and offering suggestions
Willingness to learn and have fun Requirements:
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Lead Coordinator, Customer Service
By University of Ottawa At Ottawa, Ontario, Canada
Post-secondary degree in administration, management, or other disciplines deemed relevant or equivalent experience.
Experience in customer service to act as a resource person, in cash management and in administrative and financial procedures
Supervise employees and supports recruitment and hiring initiatives (staffing, performance evaluation, goal setting, work assignment, leave and absence management, etc.)
Minimum of 2 years in human resources management/supervision
Experience in a call center environment desirable
Strong analytical and problem solving skills
Customer Service Agent Lead Full Time, (Edmonton)
By Executive Flight Centre At Edmonton, Alberta, Canada
Provide information on recruitment, training, performance management, overtime and timesheet approval for Customer Service Agents.
Excellent written and verbal communications skills.
First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
Sound analytical thinking, planning, prioritization, and execution skills.
Free Health and Dental Benefits for Part Time Employees.
Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
Lead Customer Service Representative
By Holiday Stationstores At Manuels, Newfoundland and Labrador, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Holiday Stationstores At Grande Prairie, Alberta, Canada
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Gives assistance and offers suggestions or recommendations to the customer.
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
Complete daily store reports and other duties as assigned by the Store Manager.
Experience in retail sales preferred.
Greets customers as they enter the area and thanks customers as they leave.
Customer Service Lead, Full Time (Calgary)
By Executive Flight Centre At Calgary, Alberta, Canada
Previous experience in the aviation industry in a similar role would be an asset.
Excellent written and verbal communications skills.
First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
Sound analytical thinking, planning, prioritization, and execution skills.
Free Health and Dental Benefits for Part Time Employees.
Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
Team Lead, Customer Service (Parts Expert)
By Parts Town Canada At Toronto, Ontario, Canada
Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
Regularly collaborate with Manager on discussions, projects, etc.
Minimum of 3 years experience working in a Customer Service role
Must have experience with a current ERP system
Provide personalized support for key customers to build long-lasting relationships
Promptly support daily inquiries and assistance by team members while supporting the inbound phone and email queues.
Team Lead-Customer Service Jobs
By Randstad Canada At Brossard, Quebec, Canada
Experience in personnel management (Strong asset)
Manage a team of several employees
Support the Sales and Relationship Manager in the development of the annual budget and operating plan.
Implement and manage internal controls, policies, processes and procedures.
A base salary of up to 65k per year
An annual bonus program of 3.5k to 5k per year
Customer Service Agent Lead
By Executive Aviation At Abbotsford, British Columbia, Canada
2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures
Customer Service Agent Lead
By Executive Aviation At Kitchener, Ontario, Canada
2 years’ charter experience, with gradual increase in responsibilities
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures
Customer Service Agent Lead
By Executive Aviation At Victoria, British Columbia, Canada
2 years’ experience, with gradual increase in responsibilities
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures
Customer Service Agent Lead
By Executive Aviation At Sault Ste. Marie, Ontario, Canada
2 years’ charter experience, with gradual increase in responsibilities
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Previous airline Customer Service experience considered an asset.
Participate in any airline train-the-trainer training, if required
Follow airline specific check-in policies and procedures
Customer Support Lead Jobs
By Stoko At Vancouver, British Columbia, Canada
Strong data analytics, organizational, and time management skills.
Managing CRM data entry to accurately capture customer feedback and communications.
2-5 years of work experience in a customer service role, and proven experience working with Gorgias (or equivalent CRM platform).
Proven experience building and optimizing a Customer Support team (or equivalent).
Great interpersonal and communication skills.
As part of our Customer Support Team, your responsibilities will include:

Are you a customer service professional looking to take the next step in your career? We are looking for an experienced Customer Service Lead to join our team and help us provide exceptional customer service to our clients. As the Customer Service Lead, you will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for an opportunity to lead a team, this is the perfect job for you!

Overview The Customer Service Lead is responsible for providing excellent customer service and support to customers. They are responsible for ensuring customer satisfaction, resolving customer inquiries, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. Detailed Job Description The Customer Service Lead is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. The Customer Service Lead is also responsible for providing feedback to management on customer service issues and trends. Job Skills Required
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Qualifications
• Bachelor’s degree in a related field
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Experience
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
Job Responsibilities
• Respond to customer inquiries and complaints in a timely and professional manner
• Manage customer service staff and provide guidance and support
• Provide feedback to management on customer service issues and trends
• Ensure customer satisfaction by resolving customer inquiries and complaints
• Monitor customer service staff performance and provide feedback
• Ensure customer service goals are met
• Maintain customer service records and reports
• Develop and implement customer service policies and procedures