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Lead Customer Service Representative
Company | Holiday Stationstores |
Address | Grande Prairie, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-31 |
Posted at | 10 months ago |
9910 - 96 St, Grande Prairie, Alberta T8V 3C9
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Reports to work on time and follows the dress and appearance code.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Greets customers as they enter the area and thanks customers as they leave.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Contacts maintenance for repair when needed.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
- Follows Company and/or brand guidelines for product breakage or spoilage.
- May receive and sign vendor deliveries and verify quality and quantity of product.
- Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
- Assists with counseling of employees and provides feedback to help employees improve performance.
- Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
- Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
- May provide direction for managing the fast food service area of the store.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
- Provides regular and predictable onsite attendance.
- Attends job-related meetings (may be required to work irregular hours).
- Keeps and ensures all employees keep accurate time keeping records.
- May take inventory of supplies and equipment.
- Complete daily store reports and other duties as assigned by the Store Manager.
- High school diploma or GED preferred.
- Ability to work in the conditions described below.
- Ability to communicate information and ideas so others will understand.
- Experience in retail sales preferred.
- Ability to work as scheduled including arriving to work on time.
- Ability to perform essential duties and physical functions described below.
- Ability to work with the equipment, tools and materials listed above.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Able to reach overhead for objects
- Be exposed to occasional noise
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to stand and/or walk for an entire shift
- Ability to communicate orally
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- May require climbing a ladder to store and retrieve materials or place and remove signs
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Ability to bend and twist at waist
- Ability to operate a cash register and/or computer keyboard
- Ability to work alone
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
- Work with minimum direction and periodic supervision.
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to occasional noise.
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