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Customer Service Representative Lead Jobs

Lead Customer Service Representative
By Circle K At Haut-Saint-Antoine, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Circle K At Moncton, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Circle K At Thunder Bay, Ontario, Canada
Thinking quickly and offering suggestions
Willingness to learn and have fun Requirements:
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Lead Coordinator, Customer Service
By University of Ottawa At Ottawa, Ontario, Canada
Post-secondary degree in administration, management, or other disciplines deemed relevant or equivalent experience.
Experience in customer service to act as a resource person, in cash management and in administrative and financial procedures
Supervise employees and supports recruitment and hiring initiatives (staffing, performance evaluation, goal setting, work assignment, leave and absence management, etc.)
Minimum of 2 years in human resources management/supervision
Experience in a call center environment desirable
Strong analytical and problem solving skills
Lead Customer Service Representative
By Holiday Stationstores At Manuels, Newfoundland and Labrador, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Holiday Stationstores At Grande Prairie, Alberta, Canada
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Gives assistance and offers suggestions or recommendations to the customer.
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
Complete daily store reports and other duties as assigned by the Store Manager.
Experience in retail sales preferred.
Greets customers as they enter the area and thanks customers as they leave.
Lead Customer Service Representative (Cannabis Store)
By Holiday Stationstores At Spruce Grove, Alberta, Canada
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Gives assistance and offers suggestions or recommendations to the customer.
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
Complete daily store reports and other duties as assigned by the Store Manager.
Experience in retail sales preferred.
Greets customers as they enter the area and thanks customers as they leave.

Are you looking for an opportunity to lead a team of customer service representatives and make a real impact? We are looking for an experienced and motivated Customer Service Representative Lead to join our team and help us provide exceptional customer service!

Overview A Customer Service Representative Lead is a professional who is responsible for leading a team of customer service representatives in providing excellent customer service. The Lead is responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. The Lead is also responsible for training and developing customer service representatives, and for providing feedback and guidance to the team. Detailed Job Description The Customer Service Representative Lead is responsible for leading a team of customer service representatives in providing excellent customer service. The Lead is responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. The Lead is also responsible for training and developing customer service representatives, and for providing feedback and guidance to the team. The Lead is also responsible for monitoring customer service performance, and for identifying areas of improvement. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to lead and motivate a team
• Ability to handle customer complaints
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software
• Ability to multitask
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or a related field
• At least 5 years of customer service experience
• At least 3 years of experience leading a customer service team
• Knowledge of customer service best practices
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics
• Knowledge of customer service trends
Job Experience
• At least 5 years of customer service experience
• At least 3 years of experience leading a customer service team
• Experience in training and developing customer service representatives
• Experience in providing feedback and guidance to customer service representatives
Job Responsibilities
• Lead a team of customer service representatives in providing excellent customer service
• Ensure that customer inquiries are handled in a timely and efficient manner
• Monitor customer service performance and identify areas of improvement
• Train and develop customer service representatives
• Provide feedback and guidance to the team
• Handle customer complaints
• Ensure customer satisfaction is maintained