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Customer Service Lead Jobs in Quebec

Lead Customer Service Representative
By Circle K At Haut-Saint-Antoine, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Circle K At Moncton, New Brunswick, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Lead Customer Service Representative
By Holiday Stationstores At Manuels, Newfoundland and Labrador, Canada
Thinking quickly and offering suggestions
Medical, Vision, Dental, & Life Insurance/long term Disability
Opportunities for fast career advancement
Years of service Recognition program
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Team Lead-Customer Service Jobs
By Randstad Canada At Brossard, Quebec, Canada
Experience in personnel management (Strong asset)
Manage a team of several employees
Support the Sales and Relationship Manager in the development of the annual budget and operating plan.
Implement and manage internal controls, policies, processes and procedures.
A base salary of up to 65k per year
An annual bonus program of 3.5k to 5k per year

Are you a customer service professional looking to take the next step in your career? We are looking for an experienced Customer Service Lead to join our team and help us provide exceptional customer service to our clients. As the Customer Service Lead, you will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for an opportunity to lead a team, this is the perfect job for you!

Overview The Customer Service Lead is responsible for providing excellent customer service and support to customers. They are responsible for ensuring customer satisfaction, resolving customer inquiries, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. Detailed Job Description The Customer Service Lead is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Customer Service Lead is also responsible for managing customer service staff and providing guidance and support to ensure customer service goals are met. The Customer Service Lead is also responsible for providing feedback to management on customer service issues and trends. Job Skills Required
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Qualifications
• Bachelor’s degree in a related field
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
Job Experience
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
Job Responsibilities
• Respond to customer inquiries and complaints in a timely and professional manner
• Manage customer service staff and provide guidance and support
• Provide feedback to management on customer service issues and trends
• Ensure customer satisfaction by resolving customer inquiries and complaints
• Monitor customer service staff performance and provide feedback
• Ensure customer service goals are met
• Maintain customer service records and reports
• Develop and implement customer service policies and procedures