Team Lead, Customer Service (Parts Expert)

The Job at a Glance

The Team Lead is responsible for working with the team to support incoming calls, emails and day-to-day inquiries and escalations. They assume designated responsibilities of the Manager when they are unavailable and partner with other leaders for support. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. This role will report to the designated Manager.

We are just as excited about this role as you are so don't delay and send in your application today.

A Typical Day

• Interact successfully with all levels of employees within the organization
• Promptly support daily inquiries and assistance by team members while supporting the inbound phone and email queues.
• Assisting team members in achieving personal goals and objectives
• Regularly collaborate with Manager on discussions, projects, etc.
• Other duties as assigned
• Provide personalized support for key customers to build long-lasting relationships
• Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
• Work with the team on designated tasks and provide feedback where applicable
• Interact with team members to achieve optimal response time to customer requests
• Adaptability/versatility for changing workloads and priorities

To Land This Opportunity

• Minimum of 3 years experience working in a Customer Service role
• Supervisory experience an asset
• Minimum high school graduation required
• Minimum 50 wpm
• Ability to keep information confidential
• Must have experience with a current ERP system
• Ability to work flexible hours as needed
• Demonstrated ability and proficiency in MS Office suite of applications

About Your Future Team

Our team truly likes each other, works really well together and we have fun every day. We LOVE to eat, talk sports, essential oils, meditation and food. We do a lot of fun activities, we love dogs, coffee and of course chocolate...a lot.