Customer Service Representative | Pembina Location

Position Summary
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.
Primary Responsibilities

• Completes and balances all daily cash register paperwork and obtains verification.
• Responds to and directs where necessary, customer inquiries related to copy and technology services.
• Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
• Accepts proper forms of prescribed tender.
• Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
• Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
• Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
• Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
• Assists in the resolution of customer complaints, returns and exchanges.
• Responsible to take and make copy orders accurately.
• Properly secures company funds and physical inventory at all cash stations.
• Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
• Answers telephones and qualifies and directs customers as required.
• Accountable for signing in/out and logging in/out of own till when required.
• Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
• Ensures accuracy of customer orders by spot checking throughout processing.
• Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
• Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
• Takes opportunities for add-on sales to customer.
• Identifies and communicates suggestions for improvements in all areas of business.
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.
• Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.

Job
Retail Locations
Location(s)
CA-MB-Winnipeg
Schedule
Part-time
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
Basic

• Ability to resolve customer concerns in a diplomatic manner.
• Ability to work effectively with ongoing distractions is necessary.
• Capacity to communicate with customers effectively using a variety of mediums.
• Can engage appropriately and work as part of a team.
• Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
• Ability to engage customers in a friendly and professional manner.
• Capacity to work independently and seek out assistance as required.

Preferred
Experience:

• Three months to one year of previously related experience is preferred.

Education

• Working towards or successful completion of high school is preferred.

Additional Information

• You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
• You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.
• Conditions of the work environment are such that minor stress or physical discomfort may occur.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.