Customer Service Representative (Full-Time, 4 Month Term)

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• Customer Service Representative (Full-Time, 4 Month Term)
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• Customer Service
• Winnipeg, MB
• %BUTTONAPPLYUSINGLINKEDIN% (https://app.breezy.hr/api/apply/linkedin?position_id=e9a6ed772eb201)
• $14.15 / hr
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Customer Service Representative, Full-Time, Remote, 4 month term.

Market Force Information has openings for English speaking Customer Service Representatives (CSR) to support growth in our Winnipeg Operations.

This is a 4 month term, full time work from home position handling inbound calls. Depending on performance the term may be extended.

No selling required.

About Us

Market Force Information helps global multi-location protect their brand’s reputation, delight customers, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. We value and encourage a collaborative work environment full of energy and ideas. We’re all about improving our clients’ ability to better manage their own businesses and create better experiences for their customers. Market Force has offices in Canada, North America, and in Europe, including a substantial presence in the U.K.

The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members.

This role is a work from home position, covering a variety of shifts throughout the week.

The successful applicant must have open availability between the business hours of 9:00 AM to 9:00 PM CT, 7 days a week. Please note you will only be scheduled 5 days a week for 8 hours a day.

Key Responsibilities

• Assist with other projects/duties as required
• Advise Supervisors or Team Leaders promptly if any problems, or matters which may lead to an escalation or dissatisfied customer so an alternative course of action can be taken when necessary
• Meet the key performance metrics of quality, productivity, and attendance per the program requirements
• Provide customer service to our English speaking client calls
• Adhere to security and technical requirements at all times per our company polices
• Strong multi-tasking skills required with ability to actively listen while simultaneously entering information into various electronic platforms
• Interact daily with clients by phone and web comments to assist them with their inquiry

Training

• 2 weeks paid virtual training between the hours of 9 am - 5 pm, Monday through Friday, to ensure that you are confident in your role

Required Qualifications

• Excellent organizational, written, and oral communication skills
• Must own a personal laptop and headset for this position
• High attention to detail & accuracy
• High School Diploma; or equivalent combination of education and experience.
• The ability to type swiftly and accurately (35+ words a minute)
• Must be 18 years of age or older
• Must have 1+ years of customer service and/or call center experience preferred
• Highly reliable with the ability to maintain regular attendance and punctuality
• Are proficient with computers and working with MS Office and email applications.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Exceptional telephone and interpersonal communication skills
• Ability to thrive in a fast-paced environment dealing with a high call volumes
• Must be eligible to work in Canada

REMOTE WORK: The minimum required equipment below must be provided by the candidate

• Private and secure home office
• Download speed: Minimum of 30mb/sec
• 2.0 ghz with A dual core processor or greater
• Standard mouse and keyboard
• Minimum of 6GB of Ram. 8GB is recommended
• Windows updates installed monthly
• Headset- USB Plug and Play
• High speed Internet (If shared Wifi, Ethernet cable connection is required)
• Antivirus software installed
• Minimum of 10GB of available hard drive space
• Upload speed: Minimum 5mb/sec
• A fully functional Laptop computer with Windows 10 or greater. (Macbooks, Chromebooks & Desk Top Towers are not supported)

Benefits We Offer

Our company fosters an environment of energy, learning, growth and development. We are proud to offer the following benefits to our amazing full-tme benefits eligible employees:

• Paid Holidays
• Flexible Vacation, Sick & Flex Time
• Health, Dental and Vision Insurance

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

Market Force Information is proud to be an Equal Opportunity Employer