Customer Support Manager / Full Time (Remote)

We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Support Manager. In this remote position, based in Canada, you will play a pivotal role in ensuring the highest level of customer satisfaction by leading and managing our customer support team.

Responsibilities:

• Set performance goals and provide ongoing feedback and performance evaluations to team members.
• Develop and maintain customer support documentation, including FAQs, knowledge base articles, and training materials.
• Collaborate with cross-functional teams to improve products, services, and processes based on customer feedback.
• Lead, coach, and mentor a team of customer support representatives to deliver exceptional customer service.
• Monitor customer support metrics and analyze data to identify areas for improvement and implement strategies for enhancing customer experience.
• Stay updated on industry trends and best practices in customer support to ensure our team remains at the forefront of delivering excellent service.
• Handle escalated customer issues and provide timely and effective resolution.
• Develop and implement customer support strategies and procedures to improve overall customer satisfaction.

Qualifications:

• Exceptional communication and interpersonal skills.
• Proficient in using customer support software and tools.
• Proven experience in a customer support management role, preferably in a remote or virtual environment.
• Excellent leadership and team management skills.
• Flexibility to adapt to changing priorities and business needs.
• Ability to analyze data and utilize insights to drive improvements.
• Strong problem-solving and decision-making abilities.
• Knowledge of customer support best practices and industry trends.

Benefits:

• Remote work: Enjoy the flexibility and work-life balance of a remote position.
• Competitive compensation: Receive a competitive salary based on your experience and skills.
• Supportive team: Join a collaborative and diverse team that values open communication and teamwork.
• Professional development: Access to training and learning opportunities to enhance your skills.
• Growth opportunities: Potential for career advancement within the company as we continue to grow.

If you are a customer-centric leader with a passion for delivering exceptional customer experiences, we would love to hear from you. Join our team as a Customer Support Manager and make a significant impact on our customers' satisfaction and loyalty. Apply now and be part of our journey to provide outstanding support to our valued customers.