Full Time Customer Experience Manager Jobs

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Act as a change management lead by assisting with the implementation of new policies and procedures

A competitive compensation and benefits package.

Excellent leadership skills, able to coach and develop your team

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Previous banking experience is a strong asset

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Mentor and lead a group of Customer Experience Specialists and create an environment where your team thrives to hit their potential

Build open, honest and authentic relationships with your team and other leaders within the Experience team to drive success

Support training and reporting to effectively run Neo's customer experience center together

You believe in owning the moment and changing the experience that Canadians have come to expect from their bank

You’re a pragmatic problem solver, always looking at what can be fixed today to benefit your team tomorrow

You have exceptional written and verbal communication skills with an acute attention to detail

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Winnipeg, Manitoba

This is a full-time, permanent position and you will work 40 hours per week.

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This is a full-time, permanent position and you will work 40 hours per week.

You act as the first point of contact with our customers, developing and owning the relationship building experience

You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually

You possess great written and verbal communication skills, with an acute attention to detail

Your experience in financial services or with financial products is an asset

This is an in-office role in Calgary, Alberta

This part-time contract is approx 2.5 months from June 2023 through August 2023

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Proven experience in a customer support management role, preferably in a remote or virtual environment.

Excellent leadership and team management skills.

Competitive compensation: Receive a competitive salary based on your experience and skills.

Monitor customer support metrics and analyze data to identify areas for improvement and implement strategies for enhancing customer experience.

Develop and maintain customer support documentation, including FAQs, knowledge base articles, and training materials.

Strong problem-solving and decision-making abilities.

Previous experience in customer success, account management, or a similar customer-facing role is preferred but not required.

Collaborate cross-functionally with internal teams such as Sales, Product, and Marketing to ensure alignment and deliver an exceptional customer experience.

Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.

Strong problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.

Proven ability to manage multiple priorities and deliver exceptional results in a fast-paced environment.

Comprehensive health and dental benefits package.

Remote work environment, providing the convenience and comfort of working from home.

Ongoing training and development programs to enhance your skills and knowledge.

Bachelor's degree or equivalent experience in a related field.

Excellent interpersonal and communication skills, both written and verbal.

Strong customer service orientation with a passion for delivering exceptional experiences.

Ability to work independently and collaboratively in a remote team environment.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit