Full Time - Continental Days&Nights - Dispatch - 1 Queen St East

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Re:Job Posting

Position:Security Guard

Site:One Queen

City:One Queen Street East, Toronto

Status:Full-Time - Days& Nights (12 Hours)

Hours: Continental Day 0900-2100 - X2

Continental Nighst - 2100-0900 - X2

Pay Rate:$19.50/hr

To continuously monitor and operate all systems in the Security Operations Centre. Systems include, but are not limited to, all communication systems, communication logs/audits, CCTV,

access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Cushman& Wakefield and CPPIB representatives and their guests; assist the Supervisors in ensuring that all security guards adhere to procedures. Furthermore,

The Dispatch Is Also Expected To

• Be familiar with all Cushman& Wakefield and CPPIB Standard Operating Procedures and Emergency Procedures;
• Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
• Provide clear and concise communication to security staff;
• Record all information in a detailed and factual manner;
• Write detailed, factual, and concise incident reports;
• Have very strong communication and customer service skills;
• Ensure staff are following the assigned patrol schedule;

Technical Skills

• Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
• Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems);
• Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.

Interpersonal Skills

• Strong organizational, prioritization, and time management skills;
• Flexible and adaptable in dealing with a diversity of situations and people;
• Strong analytical, problem solving, and decision-making skills;
• Ability to work efficiently under stress; Team player.
• Excellent written and verbal communication skills;
• Ability to work in a challenging, fast-paced, multi-tasked environment;
• Strong command of the English language.

Functional Responsibilities

OPERATIONAL MANAGEMENT

• Maintain positive and constructive relationships with Cushman& Wakefield and CPPIB staff and external clients by providing timely and accurate support as required;
• Ensure staff are dispatched to calls for service and security related incidents and ensure the situation is monitored by CCTV;
• Provide ongoing support to the Supervisors as required;
• Record all relevant details in the Dispatch Log
• Assist the Supervisors to review security incident reports

PERSONNEL AND STAFFING

• Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required;
• Ensure the proper number of staff respond to high risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;
• Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;
• Provide support to the Supervisors and assist security personnel with daily security duties as assigned or required;

SITE SPECIFIC DUTIES

• Learn and follow all procedures in the Standing Orders;
• Monitor the access control system and provide staff with detailed descriptions door alarm locations;
• Collect and record all relevant details during and after an incident;
• Follow instructions and procedures given by the supervisors and Security Manager.
• Check all door alarm logs to ensure the proper information is being documented;
• Report all system issues to the client;
• Ensure contractors receive proper access cards;
• Save all security documents in the proper folders and ensure the folders are organized;
• Conduct overlapping duties under the direction of the Security Manager.
• Maintain and update email groups when necessary;
• Ensure all staff receive clear and detailed information while responding to incidents;
• Ensure the proper CCTV layouts are visible;
• Collect and record all relevant details as it applies to the shift (Eg. Contractor arrival/end times, fire code information, Health& Safety, patrols, etc.;
• Review all emails and Security Memos;
• Report all frequent nuisance door alarms to the client; Communicate with Emergency Services during major incidents;
• Conduct audit of keys and access cards on a daily basis; report any discrepancies to the supervisors;
• Ensure all handwritten logs are legible and contain all necessary information;
• Inform the Supervisors of all issues that may have an impact on the security services or staff performance;
• Ensure the SOC is kept clean and free of clutter;
• Ensure emergency response procedures are being followed;
• Ensure all work stations are sanitized on a daily basis;
• Check all equipment in the SOC to ensure everything is powered on and functional;
• Ensure information is readily available for the client and security staff, such as audit logs, communication logs, emails, email groups, procedures, requests, daily activities, daily briefs, passwords, tenant access codes and contact numbers;
• Ensure staff respond to all door alarms and provide detailed information for the records;
• Ensure that all communication via Path-Com is communicated clearly& in a professional manner as per the Path-Com training.
• Ensure all SOC equipment is in the designated area and not moved around;
• Monitor News Reports during major incidents using CP24
• Ensure all binders are organized and in the proper order;
• Provide recommendations to the Supervisors;

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.