Customer Service Representative - Winnipeg, Mb

Job ID: 483633

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Oldcastle APG Canada West is seeking a qualified individual to join our energetic and thriving team located in Winnipeg, MB. The Customer Service Representative will report directly to the CSR Supervisor and will be an integral part of the sales team.

Job Summary

The Customer Service Representative is responsible for tasks such as order entry, answering the telephone, providing exceptional customer service, purchasing, and inventory control. The successful candidate will have 2 to 4 years of prior customer service, data entry, order desk and/or purchasing & inventory control experience preferably in a manufacturing environment.

Key Responsibilities

• Process product returns & refunds
• May collaborate with outside sales team to exchange information of value regarding customer inquiries
• Work closely with production, yard, shipping, and sale staff to get orders out to customers in a timely and efficient manner
• Working with all aspects of dispatching, including but not limited to, confirming freight and matching pick/ship tickets.
• Arrange transportation, including obtaining best price and timely delivery to meet customer needs
• Process cash/debit/credit account transactions
• Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
• Assist with receiving of goods and raw materials for yard, maintenance, and production
• Process orders that are received in person, email, via fax and telephone
• Assist customers by providing information and product specifications

Skills/Knowledge And Experience

• Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
• Ideally 2-4 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment
• Must be able to multi-task and prioritize in a fast-paced, high-pressure environment
• Public transportation is not available, all candidates must have their own reliable means of transportation
• Ability to work in a team setting with a variety of different personalities from various departments and positions
• High School Diploma
• Must have very strong customer service and data entry skills

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive base pay
• Health and wellness programs
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.