Service Team Lead Jobs

Strong leadership and team management skills, with the ability to motivate and guide team members to success.

Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.

As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.

Technical diploma or University degree in business, management, or a related field.

Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.

Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.

Manage department coverage, schedules, overtime, timesheets, and personal expense reports.

Excellent skills for communicating and relating with both staff members and customers.

Supervisory experience is an asset.

Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.

Lead and coordinate the day-to-day activities in the assigned area.

Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.

Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.

Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.

Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.

Manage and/or participate in projects from time to time as business needs change and evolve.

Minimum 5 years of experience in inventory control / Warehouse environment.

JD Edwards or ERP knowledge will be an asset.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

(Looking for: August 28th to Oct 3rd)

These are multi-tasking people who thrive on variety and enjoy interacting with our wonderful guests.

Regardless of which team you work with, we are looking for individuals who will:

●Be a part of creating a positive work environment for all.

●Join us in being stewards of this precious place.

●Love the outdoors and revel in the incredible backyard at your disposal for the Fall season

Provide supervision and leadership to the team members of the department, in partnership with the manager

Two or more years of supervisory experience in a sales or service environment is preferred

Experience in a related field or outdoor lifestyle

Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

Foster the growth and development of team members by training various standard operating procedures and processes

Experience with a ticket management tool such as Zendesk, Cherwell or Remedy

Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony

Restaurant management experience is an asset

Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook

Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)

Experience with communications software such as RemoteWare

Experience with a ticket management tool such as Zendesk, Cherwell or Remedy

Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony

Restaurant management experience is an asset

Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook

Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)

Experience with communications software such as RemoteWare

Managing any notable customer compliments or complaints that require action or acknowledgement at a management level

Troubleshooting queries from Customer Care team and support with calendar management.

Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.

Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

This key role will report to their Regional Clinic Manager.

In depth proven experience in project management and process improvement

Proven leadership experience, proven ability to manage a team of direct or indirect reports in a fast paced and diverse environment.

Become the first line of escalation when questions arise from store specific project store challenges and manage the escalation process effectively.

Proficiency with MS Excel and PowerPoint is critical (Access and asset), and AutCad experience

Lead a team of Infrastructure Planners to deliver the timely and quality production and analysis of Infrastructure.

Prepare, attend, and actively participate in project store hand off meetings and weekly floor plan reviews.

Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.

Regularly collaborate with Manager on discussions, projects, etc.

Minimum of 3 years experience working in a Customer Service role

Must have experience with a current ERP system

Provide personalized support for key customers to build long-lasting relationships

Promptly support daily inquiries and assistance by team members while supporting the inbound phone and email queues.

Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.

Assists management by installing marketing signage throughout store, read Email and takes action.

Experience in a retail environment preferred

Promotes effectively the loyalty program to all customers.

Promotes and executes Customers Orders.

Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.

Experience in personnel management (Strong asset)

Manage a team of several employees

Support the Sales and Relationship Manager in the development of the annual budget and operating plan.

Implement and manage internal controls, policies, processes and procedures.

A base salary of up to 65k per year

An annual bonus program of 3.5k to 5k per year

3 to 5 years of sales experience/territory sales management

Communicate effectively with Operations Manager and Equipment Team to ensure proper implementation within the stated branch location;

Maintains open communication with Operations Manager and Branch Manager- National Service Manager;

Ensure work orders, billings and parts inventory are managed and/or completed as per company expectations;

Participate in special projects and performs other duties as required and requested by Branch Manager;

Post-secondary education in business or a related field

Experience managing cloud based SaaS applications in regards to identity and access management for corporate users.

Ability to assist with escalations as needed for remote break-fix, asset management and technical solutions

Experience in Asset Management and tracking of both hardware and software

University or college degree in Computer Science, or an acceptable combination of education, training and/or experience may be considered.

Mentoring and coaching to help team members fine-tune skills and capabilities, grow professionally, and stay engaged and motivated

ITIL with a focus on IT Service Management, including: