Receiver - Service Team

Company Description
Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.
At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Role Summary
The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.
Critical Functions

• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).
• Replenishing product on floor
• Assists management by installing marketing signage throughout store, read Email and takes action.
• Placing supply orders
• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Customer Service
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Is responsible in maintaining the cash desk clean and organized.
• Merchandise and Visual Presentation
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Promotes and executes Customers Orders.
• P.O.S System
• Promotes effectively the loyalty program to all customers.
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).

Requirements

• Positive attitude and confident
• Basic computer skills
• Experience in a retail environment preferred
• Demonstrates initiative on an ongoing basis.
• English
• Sense of urgency
• Conducts oneself in a professional manner.