Assistant Manager Member Service

Posting Closes: May 4, 2023
Compensation: $56,873 - $71,091 per annum
This position works Tuesday to Saturday
We are looking for an Assistant Manager Member Service at our 18th Street Crossing Branch in Lloydminster!
As the Assistant Manager Member Service your primary goal is to lead and coach our Member Service Representatives on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door!
More specifically, the scope of your responsibilities will include, but are not limited to:

• Being proactive in pursuing new business opportunities
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Motivating and coaching employees to find opportunities to reimagine our member's financial fitness
• Solving problems quickly by analyzing the situation and provide necessary follow up
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner

Requirements
To qualify, you will need proven leadership experience and the natural ability to be smart, gutsy and driven.
Although not required, the following education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)

Moreover, Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates who have great interpersonal skills, impeccable communication skills, who are effortless in building rapport with our members and employees. If you are a positive, organized, and problem-solving individual looking for a long-term career growth, then we encourage you to apply!
Benefits
By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A total rewards strategy that includes recognition for a job well done
• Leaders who are passionate about developing their employees to grow their careers
• Opportunities and support for volunteering in local communities and abroad
• Learning & Development team who support career development through financial support of external courses and designations
• Volunteer program that includes time off to support the initiatives you support
• Benefits that lead the field
• A supportive and engaging working environment
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• Learning options that support lifelong learning and career-building opportunities
• Annual Corporate fundraising events

Here are some of the benefits that our employees love:

• More than Alberta standard vacation time to start and vacation purchase program for those years when you need more time off
• Annual flexible spending account to purchase additional health or personal wellness items
• Financial benefits available immediately (reduced Loan and Credit Card rates, etc)
• Matched Retirement Savings program (Servus matches what you contribute)
• Full package of health and wellness benefits
• Incentive pay program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!
Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!
Next Steps
Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at [email protected] with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!
Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation