Customer Experience Customer Service Agent Jobs in Ontario

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.

Core duties and responsibilities include the following. Other duties may be assigned.

Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.

Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.

Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).

Passion for helping customers and provide stellar customer service

Ability to use social media such as twitter, facebook and zendesk to support customers.

Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems

Demonstrated flexibility to adapt to a constantly changing environment

Must be able to type and send emails proficiently

Interest in working Overnight and/or Weekend shifts.

Provide knowledgeable answers to questions about product, pricing and availability

Data entry in various platforms

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Communicate with customers via phone, email and chat

Work with internal departments to meet customer's needs

Strong demonstrated organizational and time management skills.

Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Minimum of 2 years of retail and/or customer service experience is required;

Knowledge of social media and best practices.

Strong communication skills are required, as well as attention to detail and creative problem solving.

Systems experience with AS400 (JDA) and Freshdesk

College diploma or combination of equivalent education and experience.

Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.

Superior organizational and analytical skills with the ability to independently manage multiple priorities.

Experience in a related position an asset.

CATV System or relevant experience in the telecom industry preferred.

Installation experience with interconnect company or VoIP key system installation would be an asset.

Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers

Post-secondary education in a health sciences or biomedical background

3 years’ experience in a customer support role

Familiarity with CRM systems. Experience with Gorgias is an asset

Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively

Excellent communication skills, both verbal and written

2 years’ charter experience, with gradual increase in responsibilities

Manage passenger boarding as per airline procedures

Understand flight document requirements and carry-on allowances

Previous airline Customer Service experience considered an asset.

Participate in any airline train-the-trainer training, if required

Follow airline specific check-in policies and procedures

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Previous airport experience would be considered an asset

Following airline specific check-in policies and procedures

Provide pre-flight first class or priority seating grooming for the flight

Positively working with airline crew