Customer Service Agent Jobs

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Executive Aviation is looking for part-time Customer Service Agents to work at the Sudbury Airport! We are looking for people with great customer service, who have flexible availability and who love working in the tourism industry. We offer a great training program! This role would report directly to the Ops Lead.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The starting salary for this position is $16.65/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities;

• Have proper security clearances
• Kindly enforce airline and airport policies and procedures to passengers
• Manage passenger boarding as per airline procedures
• In some cases, learn how to bridge an airplane
• Following airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Other duties as assigned
• Greeting passengers
• Positively working with airline crew
• Understanding flight document requirements and carry-on allowances

Qualifications;

• Hold a valid driver’s license
• At least 2 years in customer service role
• Strong communication skills
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• Restricted Area pass issued by Transport Canada
• An ability to meet all conditions of employment:
• A criminal background check
• Previous airport experience would be considered an asset

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