Collection Credit Agent Jobs

Your challenge!

In this role, you must have a high degree of organizational ability, as you will be handling the billing of all regions of Cascades Recovery +. For the time being, you will be using two billing systems, so strong computer skills are an asset. You must have strong communication skills and understand the importance of ensuring revenue is reported accurately.

Individual Responsibilities

• Print invoices weekly and monthly by region, sort the invoices and mail and email all invoices out to customers accurately, and in a timely manner.
• Must have strong time management skills and be able to adhere to tight deadlines
• Generate billing – both weekly and monthly for all Regions
• Communicate with Sales Teams to ensure all customers that need to be placed on hold are done so.
• When needed, follow up with Sales team requests to have invoices reversed, corrected and then sent out to customers.
• Review the information for accuracy and communicate any issues with Sales Teams.
• Monitor all unbilled data and ensure everything gets invoiced by the end of the month, to correctly report revenue.
• Follow up on emails received from customers with any issues and ensure they are dealt with promptly.

Experiences And Strengths

• Agility needed to work with various technological tools
• Ability to collaborate with team members and colleagues
• Excellent written and spoken English to support professional interactions
• Knowledge of SAP software or other ERP (an asset)
• Judgment needed to ensure follow-up and effective implementation of solutions in accordance with company priorities
• Strong customer service skills and ability to work with a range of partners
• High level of autonomy
• Ability to overcome ambiguities and complex situations

Core competencies defined for this job

Perseverance

Partnership

Teamwork

Accountability

Rigour

Autonomy

#revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.

About Cascades

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe.