Bilingual Credit Management Resolution Agent Jobs

Must have strong time management skills and be able to adhere to tight deadlines

Strong customer service skills and ability to work with a range of partners

Knowledge of SAP software or other ERP (an asset)

Communicate with Sales Teams to ensure all customers that need to be placed on hold are done so.

Generate billing – both weekly and monthly for all Regions

Review the information for accuracy and communicate any issues with Sales Teams.

Self-motivated with effective time management skills, able to manage a varied workload.

Maintain accurate and prompt electronic records of all complaint management touchpoints.

Remote and/or Hybrid Work Opportunities

Exceptional written, electronic and oral communication skills.

Skillful at analysing written and/or verbal communications to determine the ‘meaning behind the words’ perceptive.

Strong computer skills including Word, Excel, and Outlook.

Completed high school education, or equivalent work experience Knowledge of all operational processes and policies

Knowledge of competitive market place and trends in product offerings

Some success working in a similar and/or related sales and service environment (Basic)Some understanding of Risk Management and Compliance (Basic)

Pro-actively promote Bank products/services. Maintain knowledge of all new/existing BMO & MCW processes

Knowledge of Credit Cards products and Services

Knowledge of the full credit card dispute resolution cycle