Manager, Billing And Collection

Who Is Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid: 1-2 days in Office

Benefits to joining Allstate

• Personal reflection day
• Flexible Work Arrangements
• Comprehensive Retirement Savings Program with employer matched contributions
• Working within the community and giving back!
• Student Loan Payment Matching Program for Government Student loans
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Tuition Reimbursement
• Annual Wellness allowance to support employees with improving health and wellbeing

:

The Manager, Billing and Collection is accountable for developing, implementing, and managing the Pembridge/Pafco Broker Accounting function, including establishing accounting processes, standards, and internal controls.

Accountabilities:

• Ensure both Direct Bill and Agency Bill Commission month end processing is complete by prescribed timelines.
• Develop, implement, and review appropriate standards, policies, procedures, and controls to ensure the integrity of the Billing and Collection Processing and that all monies received are processed accurately and within prescribed timelines to maintain the company’s cash flow and investments and continuous improvement initiatives.
• Maintain practices that ensure compliance with company, regulatory, legal, and ethical policies, and requirements.
• Implement and maintain control mechanisms in Broker Accounting to ensure compliance with appropriate legislation (e.g., Sarbanes-Oxley).
• Monitor and ensure the applications to calculate, balance and pay Broker Commissions are functionally working to specific timelines and in coordination with cross functional teams and stakeholders.
• Develop, implement, and maintain control mechanisms and processes to identify interruptions to our various applications for incoming payments and file transmissions and ensure corrective actions are taken with our Internal Partners and or outside vendors.
• Provide input and ensure understanding of Billing & Payment plans and directions.
• Implement and maintain control mechanisms to ensure there is a thorough comprehension of department practices, policy and procedures, regional guidelines, and rules through Quality Checks, Call Observes and participation in internal and external audits.

Qualifications:

• Demonstrable troubleshooting and problem-solving skills.
• Minimum 8 years of progressive business experience including customer service, accounting and financial.
• 5 years of experience in relevant roles, including 1 – 2 years of people leadership experience.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Must exhibit sound judgement and decision-making ability.
• Excellent organizational skills with the ability to prioritize and manage tasks with accuracy and strong attention to detail.

Bonus Qualifications:

• Progress towards or completion of CIP Designation is an asset.
• Bilingual is an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.