Manager - Material Centre

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Summary:

This position is a key leadership role within the Planning and Logistics Operations Department. The successful candidate’s primary responsibilities will include; partnering with internal business partners including Field Management, Logistics Operations leadership team members and Planning Management as well as 3rd party vendors and suppliers.

The Material Centre Manager will create an environment orientated to trust, open communication, creative thinking & cohesive team effort. They will lead, motivate, develop and partner with a team of unionized employees with the goal in achieving and maintaining high employee engagement and business performance

This role demands proven leadership skills and abilities that are required for budget management, outstanding communication skills, strategic decision making and proven experience successfully partnering with others.

Accountabilities:

• Supports a team of Material Centre Clerks in achieving part related targets, working closely with the MCR team to create process enhancements that drive customer satisfaction and manage business costs
• Act as a key point of contact for parts related reporting, including analysis of Customer Left Off’s, Clarify parts queue’s, and adhoc inventory assessments and parts related data gathering
• Support the Planning Operations Team and actively participate as required in leadership of all Planning Operations functions
• Oversight of the Material Centre budget and Operational Expense
• Proven ability to manage manpower/workload in peak and emergency situations
• Regular support and development of our part delivery business through participation at IMCR Team Talks and Leadership Meetings
• Support, Coach and as required Performance Manage direct reports including development of Employee’s Scorecards, facilitating 1-1’s, completing Annual Performance Reviews and the management of key business objectives at an individual level
• Ensure that all customer queue’s and service levels are managed within specified timeframes.
• Ability to communicate at all levels within the organization, including written documentation, presentations and verbally in a professional, knowledgeable manner
• Participates in and assists with 3rd part delivery vendor discussions and meetings to ensure performance and SLA’s are met and maintained
• Responsible for Purchase Order Reconciliation, maintaining vendor and courier accounts in good standing

Qualifications:

• Excellent customer service, problem solving, interpersonal and communications skills
• Detailed working knowledge of customer service operations including tools and systems
• Strong conflict resolution skills
• Demonstrated ability to make quick decisions without detailed information
• Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals and targets.
• HVAC product knowledge required
• Previous leadership experience is a must, Operational Leadership is an asset
• Strong knowledge of HVAC industry

Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.