Rink Attendant – Sleeman Centre

About Our Organization

The City of Guelph is a vibrant community with over 130,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto. Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life - all good reasons to consider a career in this beautiful city.

Located in the heart of downtown Guelph, the Sleeman Centre is a state of the art facility that opened in September of 2000. With a seating capacity of 5,000 people, the Sleeman Centre is used for concerts, trade shows, conferences and various sporting events. It is also the home of the 2014 and 2019 OHL champion, Guelph Storm.

Job Summary

We are currently accepting resumes for part-time Rink Attendants. This position will provide customer service and arena maintenance in the Sleeman Centre. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected and prosperous city.

Duties

• Work in compliance with the provisions of the Occupational Health and Safety Act.
• Act as ambassador for the City of Guelph, representing such in a professional manner at all times.
• Assist with maintaining safe environment throughout the facility at all times.
• Perform general cleaning/ maintenance as assigned throughout each event (e.g., sweeping, mopping, vacuuming, washroom/ dressing room cleaning, show shoveling and set-up/ break down of specific event requirements).
• Assist guests with special needs/ requests that require additional services.
• Assist with maintenance of ice (e.g., shoveling, moving nets, etc.) during hockey events and operating associated equipment as required.
• Ensure that the best Fan Services practices are followed at all times while attending to all job functions.
• Able to pay close attention to detail.
• Assist with pre-event operations, including preparing all areas of the facility in advance of event start and gate opening.
• Patrol facility looking for facility issues, safety hazards, or improper departmental operations, ensuring the safety of all guests at all times.
• Maintain the facility to the expectation of the guests at all times – continue to strive to exceed guest expectations at all times.
• Adhere to all City of Guelph and facility service standards and policies, including Health and Safety.
• Perform any additional tasks as assigned.
• Wear assigned uniform in a professional and well-kept manner.
• Work within the specifications of supervisor or assigned supervisory staff at all times.
• Empty waste containers and dispose waste in designated areas.
• Greet the public in a welcoming and friendly manner, consistently maintaining a positive attitude.
• Work with enthusiasm and professionalism as a member of operations team at all times.

Qualifications

• Excellent communication and interpersonal skills to deal with the public and other staff.
• Able to follow instructions and operate various related cleaning equipment.
• Knowledge of basic operational functions, including affiliated roles & responsibilities
• Ability to perform physical work (e.g., lifting, bending, pushing, and pulling and standing for long periods of time).
• Experience in event related environment is an asset.
• Able to understand and comprehend all policies and procedures as they relate to the work being performed.
• Customer service experience.

Hours Of Work

The individuals will work evenings, weekends and holidays (up to 24 hours per week). Our season runs from September 2023 to May 2024. (Approx.)

Dates

Applications accepted until August 4, 2023. Interviews to follow for selected candidates.

Rate Of Pay

18.50

How To Apply

Qualified applicants are invited to apply using our online application system by Friday, August 4, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.