Treatment Coordinator - Rideau Dental Centre

About Us:
At Rideau Dental Centre, we offer amazing dental care in a safe and comfortable environment. Our skilled dental team is fully committed to our patients’ oral health and will work directly with our patients to ensure all dental needs are met.
We pride ourselves on providing quality dental care and 4.1 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
Our practice is conveniently located 50 Rideau St, Suite 204 in Ottawa, Ontario.
https://rideaudental.ca/
Schedule: Full-time
Benefits of Joining Our Team:

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Competitive compensation
• Attend social and CE events to network with dental professionals in your community

Responsibilities

• Build strong relationships with patients and our referring dentists to ensure trust and loyalty
• Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
• ITero Scanning
• Effectively manage and accurately maintain the patient database
• Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
• Greet and assist patients as they arrive; ensure a lasting positive impression
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
• X-rays

About You

• Bilingual (Preferred)
• Keen working knowledge of Cleardent Practice Management Software is required
• HARP Certified
• Knowledge and understanding of oral treatment plans and ability to educate patients
• Previous clinical experience as a Treatment/Scheduling Coordinator is preferred
• Strong customer service experience
• Detail oriented

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.