Patient Care Coordinator - Cloverdale Dental Group

About Us:
We at Cloverdale Dental Group take honour in setting the standard for excellence in dentistry and patient care. We have been located inside Cloverdale Mall for over 25 years! As professional dentists in Etobicoke, we believe that everyone deserves a great smile. Therefore, our commitment to quality governs every aspect of our work and assures that we always exceed expectations.
We’ve been voted the Best Dental Clinic in the Etobicoke area several times and hold a place of pride at Cloverdale Mall. We are a family dental practice that incorporates an up-close and personal attitude towards our patients!
We pride ourselves on providing quality dental care and 4.7 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to advanced treatment technologies, and training & development, and support.
We are conveniently located inside Cloverdale Mall at 250 The East Mall in Etobicoke, ON.
https://www.cloverdaledentalgroup.com/
Schedule:
Tuesday to Thursday 11:00 am - 7:30 pm
Saturdays 8:30 am - 3:30 pm

• Hours subject to change based on needs of the practice

The Opportunity:
We are currently looking to hire a Patient Coordinator to join our busy and well-established practice. As part of the Administrator team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this busy role, you’ll have the opportunity to work alongside and learn from a strong team of dental professionals.
Benefits of Joining Our Team:

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Work-life balance and flexibility
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Access to modernized technology to provide optimal oral care to patients
• Attend social and CE events to network with dental professionals in your community
• Competitive compensation

Responsibilities:

• Manage and file all patient records and charts
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Process referral letters and other patient correspondence upon receipt from the provider
• Demonstrate active listening and empathy to patients using effective communication skills
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Effectively manage the recall system and accurately maintain the patient database
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

About You:

• Experience with Dentrix an asset
• Minimum 1 year of Administrator experience
• Dental office experience highly preferred

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.