Customer Care Representative Jobs

Neatt is looking for a full-time Customer Care Representative, based out of our Milton Office. The Customer Care Representative will guide Neatt customers through the process of purchasing a pre-construction condo.

The primary responsibility of the Customer Care Representative is to champion customer satisfaction through construction to final closing. You’ll be responsible for answering customer inquiries, creating intentional touchpoints, and accompanying customers through critical milestones in the pre-construction construction process.

Outside of working face-to-face with customers, the Customer Care Representative is responsible for the behind the scenes work that ensures a seamless customer experience at Neatt. This includes reviewing all customer agreements, logging customer interactions and information in the CRM, and tracking critical customer information like deposits and upgrade selections.

The ideal candidate for this role is personable, and detail-oriented. Past real estate experience would be considered an asset – whether that was as a part of a brokerage team, another pre-construction builder, or you are in the process of getting your real estate license.

Responsibilities

Championing the Neatt Experience

• Act as the first point of contact for all Neatt visitors, both in-person at our reception desk and virtually over the phone and email.
• Become the primary point of contact for Neatt’s purchasers from point of sale through final closing, answering customer inquiries and sending regular construction updates.
• Facilitate key purchaser appointments, like upgrade selections and homeowner orientations.

Coordinate Critical Customer Information

• Review all customer Agreements of Purchase and Sale, along with any accompanying amendments and mortgage documents, for accuracy and completion.
• Work collaboratively with the brokerage team to ensure all customer paperwork is completed accurately and organized clearly, including brainstorming new ways to improve our existing processes.
• Work alongside Sales, Legal and Construction teams to ensure a seamless, intentional experience for all Neatt customers.
• Oversee Neatt’s purchaser record keeping, including but not limited to: maintaining accurate CRM records, creating new customer entries, logging customer interactions, and reviewing existing entries for accuracy.

Qualifications

• Familiarity with Agreements of Purchase and Sale and Tarion is considered an Asset.
• Hours of work M-W, with some weekend coverage required on occasion.
• High school diploma or GED. Previous experience in real estate is an asset, especially in a pre-construction, high-rise environment.
• 1+ years experience in sales administration, customer service or a similar role.