Patient Care Assistant - Haldimand Norfolk Branch, Relief A

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Projected start date September 11, 2023 with 6 weeks' full-time mandatory orientation.

You will be considered for all branches of interest within HNHB however we ask that you only apply to one branch location.

What will you do?

• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Process and assist in managing confidential patient records
• Process new referrals, and orders for services, supplies and equipment
• Enter, update and maintain a high volume of patient data in the electronic database
• Provide administrative support services to Care Coordinators
• Provide back-up support to other positions, as required

What must you have?

• Accurate keyboarding/data-entry skills
• A Grade 12 diploma (minimum)
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Excellent organizational skills and ability to work independently with minimal supervision
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• 2+ years’ related office experience
• Ability to provide a criminal background check
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Knowledge of services provided by Home and Community Care Support Services
• Ability to speak French or another second language
• Familiarity with medical terminology, and office administrative procedures/concepts
• A college diploma in the health or social services field, or business/office administration

AVAILABILITY REQUIREMENTS

Please read There is no guarantee of hours in this position however, As per the Collective Agreement

In order to maintain your employment status, Relief A employees must be available as follows

For the purposes of assigning Relief Employees, a “Shift” commences on or after 830 a.m. and ends before or at 900 p.m. A “week” means a Sunday-to-Saturday period.

Relief Employees must be available from 830am until 900pm on the days making up their minimum availability. Once their minimum availability has been provided, Relief Employees may specify their availability on additional days as “days” or “evenings”. Extra or relief hours will first be offered to Relief A Employees within the branch to their full availability before being offered to Relief B or C employees, up to 35 hours per Sunday-to-Saturday week.

• Relief staff must be available to be available to be contacted by text message until 900 a.m. on any day for which they have submitted availability in order that they can be assigned to work on that day.
• Relief staff must be available to work 5 out of 7 shifts (830am – 900pm), including one Monday or Friday per week.
• Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during “peak periods” as defined below).
• Relief staff must be available for at least six (6) paid holidays in each fiscal pay year including Christmas Day or New Years’ Day.
• Inclusive of the above, weekend availability will be assigned on a four week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staff by providing a minimum of 14 days’ written notice to the scheduling team.
• For the purposes of confirming their availability, the Employer will provide Relief staff with Availability Templates which each Relief staff must complete and submit to the relevant by the 1st day of the month for the following month. Availability Templates must be submitted for the last week of June to the end of the first week of September by April 1st. Availability Templates must be submitted for the months of November and December by October 1st.

For the purpose of scheduling, “peak periods” includes the following

• Spring March Break, plus the week prior to March Break
• Summer the last week of June to the end of the first week of September
• Winter the period from December 15 through to January 5

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.