Patient Care Specialist - Caseworker

Change someone’s life – help patients get the medication they need!
Are you looking for an opportunity to:

• Play an essential role in supporting with life-limiting or persistent medical conditions?
• Join a leader in the specialty pharmacy space?
• Work in an office environment with a passionate, energetic team?

The Patient Care Specialist plays a key role in ensuring that patients get the care and medication they need by supporting them through the reimbursement process. As the primary patient contact, the Bilingual Patient Care Specialist must have excellent communication skills and empathy for patients and families who are dealing with life-limiting or debilitating conditions.
This role is perfect for a highly motivated individual who enjoys working with people, has strong attention to detail and can prioritize tasks in a high-volume environment. As this role is focused on patients with chronic conditions who require consistent support, it does require a commitment to the full 6-10 week contract term. If you demonstrate strong patient service skills and dedication to completing this important work, there is a strong potential for permanence or other long-term opportunities within the organization!
Advantages
What's in it for YOU as a Patient Care Specialist / Caseworker:

• Benefits at a discount through Randstad while on contract
• Competitive hourly rate of approximately $24-27/hr
• Top-notch training and orientation provided
• Gain experience and professional contacts with a leader in the pharmaceutical industry!

Responsibilities
What YOU will be doing as a Patient Care Specialist / Caseworker:

• Engage patients by phone utilizing your communication skills
• Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
• Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
• Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization
• Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)

Qualifications
What YOU bring to the role of Bilingual Patient Care Specialist / Caseworker:

• Prior experience, education or strong interest in healthcare and pharmaceutical industry
• Highly motivated to learn, takes initiative
• 1-3 years of experience in administration and customer service
• Strong organization, attention to detail and prioritization skills
• Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
• Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
• Friendly, adaptable, capable of working both independently and as part of a team

Summary
If you believe this Bilingual Patient Support Specialist / Caseworker opportunity in Oakville is perfect for you, please apply directly to this posting as soon as possible so you may be considered. If you are interested but have a few questions prior to applying, call our office at (905) 814-6554 and ask to speak to Deirdra or Rabeeka in the Healthcare Division.
Not interested in this role but still looking for your next great opportunity? Randstad's Healthcare Division specializes in hiring for clinical, managerial and non-clinical administrative and patient support roles within the private and public healthcare and medical sectors. Our Healthcare Admin team supports the recruitment and selection processes for various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Patient Coordinators and Medical Office Administrators. If you or someone you know would be interested in being considered for those types of roles (temporary or permanent), please reach out to our team to connect further!
Peel Region:
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GTA/Ontario:
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Thank you for your interest!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.