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Patient Services Specialist- 6 Month Contract
Company | McKesson Canada |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-31 |
Posted at | 9 months ago |
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
- Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
- Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
- Provide responses to general inquiry calls based on information provided as part of the program materials
- Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
- Process documents supporting the patient’s care, including infusion reports, lab results, copays
- Conduct information and conduct patient financial assessment eligibility based on program guidelines
- The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
- Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
- Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
- Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
- Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing
- Typically requires 3+ years of related experience
- Comfortable working in a contact centre environment
- Organized with a high attention to detail
- Strong customer service, communication, problem solving skills required
- Team Player
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
- Excellent verbal and written skills on English (and French if a Bilingual role)
- Experience in the healthcare, pharmaceutical or insurance industry would be an asset
- Post-secondary education or equivalent
- Proficient in Microsoft Office applications (Word/Excel)
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