Director, Patient Services Jobs

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you a dynamic leader with strong experience in strategic planning, business plan development and project management? Do you have the ability to build effective teams, collaborative partnerships and lead change with creative solutions? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Home and Community Care Support Services Mississauga Halton is looking for a temporary Director, Patient Services (12 months contract) who will provide leadership, strategic development, and delivery of patient services operations, which includes accountability for building and maintaining positive relationships with system partners, creating strategic partnerships, achieving strategic and annual performance objectives of the division and planning, developing and integrating new home and community care programs and services based on best practices.

Working in a hybrid model, you will play a lead role in providing connected, accessible, patient-centred care – and supported by our collaborative team that includes over 8,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Hybrid work environment
• Attractive comprehensive compensation packages and benefits

What will you do?

Advance Home and Community Care

• Ensures care delivery in accordance with legislation, standards and professional practice guidelines
• Provides portfolio, organization-wide leadership to the strategic and operational processes and functions of the portfolio that drive improvement opportunities for care and programming
• Ensures clarity of roles and accountabilities and effective communication structures within and across leadership teams to advance continuity and consistency in care experiences within an integrated home and community care system
• Overall leadership and accountability for the delivery of high quality home & community care for patients and families receiving services
• Oversees the fidelity of care processes, models of care and ensures the frameworks, tools and processes that enable high quality delivery are in place and continuously improved

System Transformation and Leadership

• Drives the development and implementation of policy and programs including accountability frameworks, performance measures, indicators and results
• Provides strategic leadership, project sponsorship of complex, multifaceted initiatives that will transform care experiences
• From an equity lens, leads and ensures commitment to care community patient and system-oriented collective problem solving structures in order to mitigate patient/system level risks
• Represents Home and Community Care Support Services Mississauga Halton in provincial and regional, including joint HCCSS/service provider committees, demonstrating high level political acuity to ensure successful representation; participates on provincial groups as required
• Develops and stewards collaborative, transparent and patient-centred planning processes that are conducive to community partnerships, and collective ownership and pursuit of a shared vision of integrated home and community care and primary care, within the care community
• Articulates and constantly monitors key metrics of the department to assess their efficiency and effectiveness to ensure the highest level of service is being provided
• Provides expert advice to executive and senior leaders on future needs and the impact of emerging trends and priorities

Partner Engagement and Stakeholder Relations

• Collaborates with stakeholders to identify organizational needs, develop strategic options and plans and to capitalize on opportunities for Home and Community Care Support Services Mississauga Halton
• Establishes and maintains highly effective and essential relationships and networks on behalf of HCCSS to enable the development of a sustainable health system in Mississauga Halton
• Establishes and maintains meaningful connections with others that are directed towards the sharing of values and opportunities for collaboration while building rapport and establishing/developing credibility of Home and Community Care Support Services Mississauga Halton

Management of Human Resources & Financial Stewardship

• Ensures the effective and efficient distribution and utilization of department members based on the established productivity levels, program goals and guidelines
• Participates in the development of the annual business plan priorities and establishes individual department goals
• Provides direction in development of optimization strategies as required to mitigate financial risk while adhering to a principled approach ensuring patient safety and quality care
• Provides leadership to all department members and informally to system partners and manages in a manner that motivates, guides and directs employees to the realization of the organization’s values, objectives and performance expectations
• Participates in departmental workforce planning
• Cultivates an environment that retains and attracts exceptional people, promoting participation, team work and supports life-long learning
• Ensures recruitment, performance evaluation, coaching, discipline and termination where necessary are according to Human Resources policy and within the context of collective agreement(s)

What do you need?

• Ability to communicate in French is an asset
• Strong experience in effective strategic planning, research, policy processes and evaluation techniques and proven ability to lead change and find creative solutions
• Strong knowledge of tools, systems and databases used in client service delivery and management
• Ability to manage multiple large projects and facilitate complex discussions involving stakeholders from across the healthcare sector with varying interests and goals
• University degree in Health Sciences, Health or Business Administration or related field (or equivalent combination of education and experience); Master’s degree an asset
• Superior mentoring, coaching and communication skills
• A solid understanding of the challenges and issues, methods and techniques for outsourced/ contracted services and service providers
• Strong collaboration and negotiation skills with the ability to elicit new ideas, build buy-in and influence strategic direction and decision-making
• Minimum 8 to 10 years related experience with 3 to 5 years in a management role (or equivalent combination of education and experience)
• In-depth understanding of the evolving role of Home and Community Care Support Services within the healthcare sector and the impact on the development of organizational priorities
• Knowledge of the Ontario health care system and related legislation
• Excellent knowledge of community resources, the roles of healthcare professionals and an understanding of direct care/case management models used in community health care organizations
• Excellent interpersonal skills with the ability to interact with people sensitively, tactfully, diplomatically, and professionally at all times
• Well-honed conceptual and analytical skills to develop effective solutions to complex problems from multiple sources of information
• Demonstrated ability to build and manage relationships in a complex environment

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest, however only those selected for an interview will be contacted.