Patient Coordinator Jobs

A cosmetic dermatology clinic in Guelph, Ontario is seeking a patient coordinator with exceptional customer service skills to join their team.

As an essential part of the team the ideal candidate has a clear understanding of front office operations, while greeting patients over the phone and in person with a positive and friendly approach.

Responsibilities

• Schedule appointments in person and by telephone
• Detailing patients and their guests on skin care and routines that would benefit overall skin health.
• Strive to maintain timeliness of patient appointments, monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize, by effectively communicating.
• Maintain patient accounts/records by obtaining, recording, and updating personal information with high degree of confidentiality and accuracy.
• Participate in regular meetings and any other training as requested by management.
• Actively seek to optimize the patients’ and guests’ experience.
• Input documents and information into the electronic medical record
• Comfort and connect with patients and their guests by being sensitive to their needs.

Requirements

• Reliable and dependable attendance record
• Professional, punctual, reliable and accountable for quality of their work of a team in a fast-paced environment.
• Flexible and adaptable to change and learning new skills.
• Positive and energetic personality
• Team player and effective at building and fostering teamwork.
• Strong sense of decision making, judgement, action oriented, possessing effective time management skills
• 6 months of reception experience (preferred)
• Strong communication skills
• High level proficiency in utilizing Google suite, Microsoft Office, Word, Excel (spreadsheets) and all other technical or software systems.
• 3-6 months of retail experience (preferred)
• Excellent documentation skills
• Ability to manage themselves and organize multiple priorities and ability to troubleshoot when necessary.

Compensation

• Hourly rate, including commission

Benefits

• Performance-based commission
• Product and Service discounts
• Healthcare Insurance
• Ongoing training and education
• 2-weeks paid vacation

Job Type

• Full-time – Monday to Friday ( 8:30am to 5:00pm)

To learn more about this exciting opportunity please get in touch. All conversations are treated in confidence.

Beauty Incubator Recruitment Inc. are niche recruiters for the esthetic and wellness sector. Our consultants have many years industry experience from consulting, medical practices, sales and education in both Canada and the US. With our extensive experience and contacts, we seek out the best jobs for our candidates and the best candidates for our clients.

Our mission is to enable esthetic & wellness professionals to unlock their full potential.