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Quality & Patient Safety Specialist - Full-Time - Markham Site
Company | Oak Valley Health |
Address | Markham, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Land Acknowledgement
- You are a team player with excellent communication, critical thinking and prioritization skills
- You are a patient and/or client centered individual who performs at an exemplary standard
- You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
- Participate in review of clinical issues, facilitates discussions and recommend changes
- Facilitate the identification, development, implementation and monitoring of quality improvement initiatives enabled by expert working knowledge of improvement methodologies and project management.
- Contribute to the achievement and maintenance of corporate patient safety standards and Required Organizational Practices
- Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
- Apply change management principles and coach clinical teams through the change process
- Apply a systems-focused approach to achieve optimal results in quality, safety, reliability, efficiency and productivity
- Builds organizational capacity for improvement through coaching and mentoring, and shares knowledge of patient safety principles legislated standards and quality improvement methodology. (e.g., reliable design, Human Factors, PDSA, root cause analysis, FMEA, lean, value stream mapping).
- Assist teams with collection, interpretation, analysis and presentation of performance data
- Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient experience
- Promotes a “just culture” environment, consults with and provides advice to organizational leaders regarding error prevention strategies
- Demonstrated ability to utilize quality improvement tools and methodology.
- Strong mediation and conflict resolution skills and ability to remain third-party neutral
- Demonstrated good attendance and performance records with the ability to maintain these same standards
- Ability to deal with multiple complex issues and manage multiple priorities
- Excellent interpersonal and communication skills with demonstrated ability to develop trusting, credible relationships with all levels of staff, physicians, volunteer
- Minimum 5 years experience in a Hospital setting with thorough understanding and knowledge of the hospital health care system and health legislation including the Excellent Care for All Act (ECFAA), Freedom of Information and Privacy Protection Act (FIPPA), Personal Health Information Protection Act (PHIPA),etc.
- Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
- Self-directed and strong collaborative skills.
- Excellent problem solving, decision-making, critical thinking skills and ability to generate ideas and fresh perspective
- Demonstrated computer software expertise including, spreadsheets, graphics, PowerPoint.
- Minimum 3 years of relevant work experience in quality and safety in a hospital setting.
- Ability to review and analyze data and ability to generate written and verbal reports.
- A degree in a health care related discipline, Engineering or a combination of Project Management and LEAN Certification.
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